Why is Good Customer Service Vital?
It's simply because customers are turning their backs to businesses that do not deliver value. And good customer service adds value! There's no way around it. No shortcuts. Customers demand value for money, or they are out of the door.
Usually, forever!
And if that customer feels bad about how he or she has been treated, she will tell her friends about it. Or even worse, drop a note in a user group or other forum that is heavily trafficked.
Before you know it, you're out of business!
On the other hand, if you deliver legendary customer support, this same mechanism could work really well for you. In the meantime, you're converting ordinary customers into lifetime customers, just by delivering extraordinary service.
We want to help you put your business in the league of extraordinary customer service providers. The purpose of this site is to give you loads of information and tools to achieve that goal, as well as spreading the word on great service!
We've done our best to put our 15+ years experience in support down in these pages. Share our passion for customers and excellent service, and join us on this fascinating journey towards customer delight.
There are no traffic jams along the extra mile.
ROGER STAUBACH
Ride the Extra Mile with us!
All the best,
Erwin & Marjan Steneker.
This customer service blog is our service to you to keep up-to-date with all that's happening here, without having to search through the site for new added info.
Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer
CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.
The main focus of a customer service call center is to provide excellent customer care to retain clients. What people are involved in a quality call center operation?
Plenty help desk software is available to aid customer service. This is our directory, where suppliers can add tools, and visitors can comment.
Read these customer service job descriptions if you are hunting a customer support job. It improves your chances of landing the job if you know what to expect!
When you work in an office with a computer all day, health and safety at work is a major issue...
When I advice starting small business, my answer is great Customer Service. 35% of big businesses don't even answer e-mail. You can do better...
I've read many customer service books, but these are my absolute favorites. One choice will amaze you!
Customer retention and turnover increase. The promise of all consumer loyalty programs and every membership program. Can they deliver?
We've written these customer service articles to shine some light on how we see customer service.
Read and share stories about good customer service, put those who gave it in the limelight!
Read and share bad customer service stories so others can learn from it.
Need your customer service questions answered, or expert advice? Ask us!
These Customer Service quotes have been the most inspiring or insightful to me, maybe they are an eye-opener for you too!
In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!
Send a free customer service ecards to a recipient of your choice!
Customer service videos is the new hype of 'getting even'. In the 'good old days', disgruntled customers could just let themselves hear on the phone, or raising their voices in the store, or just tell some of their friends.
