Zendesk
by Joel York
(San Francisco, CA, USA)
Zendesk HelpDesk 2.0 is an on-demand helpdesk solution for businesses and corporate IT organizations based on the latest Web 2.0 technologies.
Using turnkey software-as-a-service delivery, Zendesk deploys in minutes and unifies your online support by providing a complete support community portal that lets your customers communicate directly with your helpdesk.
When your customer makes a request online, by email, a form, a forum, etc., Zendesk automatically captures it and creates a tracking ticket. All future communication is then automatically recorded alongside the ticket. Once the request is resolved, it can be published to your community portal to help other customers.
All plans come with a free 30-day trial that requires a simple registration with immediate activation.
