WebCISS by Auratech

by Erwin Steneker
(CustomerServicePoint.com)

AuraTech, which started in Brisbane in 1997, is specialized in developing software for small and midsize businesses, and small offices/home offices (SOHO).

They have created three products that aid help desks and customer service departments with logging, tracking and tracing of customer requests:

* CISS (Client Integrated Support System, pronounced KISS): Windows-based desktop system. Client needs to be installed on every PC. Pricing ranges from $120-$140 (250 AUD) per copy

* WebCISSlite: Add-on for CISS to be able to do most of the activities through a web based help desk client. Price $420 (750 AUD) in addition to 1 CISS copy. No user limit.

* WebCISS: Complete web based help desk solution which I tested here... $1,680 (3,000 AUD) per site, no limits.

System Requirements

* Windows NT4, 2000 or XP with IIS 5.0 or greater OR
* Linux, Apache with ASP, CDONTS support
* Internet Explorer 5 or Netscape 6 (or better)
* Microsoft SQL Server or MySQL

http://www.auratech.com.au/products.htm