Waitrose Supermarket - UK
by Carol
(www.the-gluten-free-chef.com)
I have to follow a special diet and needed some gluten free flour. I visited a new Waitrose and searched for the flour on the shelves without luck.
I gave up and queued at the checkout. Then I saw a manager standing behind the tills and called him over. I asked if he had any of the flour in stock and if not when he would be getting some more in.
He personally went out to the store room to check for me, but sadly came back empty handed.
I paid for my shopping and headed back to the car. Moments later I heard running feet and turned round to see the manager chasing up across the car park. In his hand he held a packet of flour.
He had searched again and found what I needed. He handed me the flour and said "Take it with my compliments". As the flour is about 10 times the price of normal wheat flour that was a generous offer and I was delighted.
That store won a regular customer that day!
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