Urban Planet

by Diane Warankie
(Welland, Ontario)

I took my 3 teenage daughters into the new Urban Planet clothing store in Welland at the Seaway Mall to shop for back to school clothing. The new store is bright, well layed out, and the variety of clothing is wonderful and so are the prices.

BUT... THE CUSTOMER SERVICE IS SHAMEFUL.

No one acknowledged us at any time when we were in the store which lasted for about one hour. No smiles, no offer of help, as a matter of fact the young staff just walked by us as though we were invisible.

The young girl that cashed us out was down right miserable as if we were imposing upon her. The store was not busy, and therefore no excuses can be made that they were too busy to do their job.

All we expected was a simple greeting, ...can I help you, did you find what you were looking for etc etc. If this store is going to employ young personnel, then train them right!!! Good customer service will keep us coming back, if not there are MANY other clothing stores to choose from AND VERY WILLING to take my money.

Sincerely,
Diane Warankie