Comments for Tim Hortons

Comments for
Tim Hortons

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May 23, 2008
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Tim Horton's Customer Service
by: Anonymous

I agree that at times the staff at just about any Tims seem a little sad and down. However, you would be to if you were paid what they are paid and expected to work the hours/shifts without notice and have the general demands put upon you that they have put upon them. Let's not forget that the payback period for investing in a Tims is still very low compared to other franchises. I've hear just a little over 2 years. Then it's profit city for the franchisee and the lower the wages they pay, the more they make. It has gotten to the point that I tip everytime I'm at the Tims as I know the expectation by the owner is that the customers subsidize their employees wages for them.

Sep 12, 2007
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very true
by: Anonymous

yes also true in the London ON, Strathroy ON area, I always say "Thank you" after getting my coffee and then if there is no response, I say "ya your welcome, have a nice day" then I usually get a weird look in response.

Aug 16, 2007
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There isn't much joy in NOT serving
by: Erwin

Another perfect example that it takes only little things, like just saying "Hello!" (like you mean it!) and a smile, to give the customer a good feeling.

Also, there isn't much joy in NOT serving customers with a great service mindset. So if that's the outlook of their day, I think I'd be miserable too! Thanks!

Feb 09, 2008
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Bad Coffee
by: Caroline Pigeau

Hi

I have had coffee three time and it was bitter and I don't go there for that purpose.
Pen Centre in St Catharines.
Caroline Pigeau

stjeaus (at) hotmail (dot) com

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