if (window.location.search.substring(1) != "") { 
var newtext = decodeURI(window.location.search.substring(1)); 
document.htmlForm2.submission_text.value = newtext; 
} else {
var newtext = "What was your customer service experience?\n\n\n"; 
newtext += "How did this make you feel?\n\n\n"; 
document.htmlForm2.submission_text.value = newtext; 
}