Site Sell's Support goes to the Top
by Larry
(London, England)
I hope that it is Okay to rave about the customer ‘love’ of this company Erwin, because you have already done so on your ebusiness best practice page.
That company is Site Sell. I could rave on and on about their main product, Site Build It! (SBI), I love it, but I will stick to their customer service, which I also love.
Site Build It! is web site building software that takes care of all the technical stuff and so allows you to get on with the job of building your business. It's a very comprehensive tool which I find to be very reliable, but even Rolls Royces go wrong sometimes.
A few years back I ran into a problem when trying to build a page. I didn’t think that it was anything that I was doing, or failing to do, so I emailed Site Sell support. I received a timely reply asking for a few more details. And then a couple of hours later a further reply from the support staff saying that they were unable to reproduce the problem so they have passed it over to one of their programmers.
I think that it was the very next day I found an email in my inbox from the programmer, he hadn’t been able to reproduce the problem either. He suggested a few things that I might try and asked me to try building another page. No, the problem was still there. And then out of the blue . . .
. . . a transatlantic phone call from Dr. Ken Evoy the CEO of Site Sell, he was very keen to get my problem sorted. And so it was. It turned out that it had been a small bug that had been affecting me and one other customer, which is why they had difficulty reproducing the problem.
Now I don’t expect the attention of the CEO for every little problem but it does show that Ken Evoy and his team does care about their customers, there are plenty of other things about the way Site Sell operates that also shows me that.
Site Sell = Customer Love :-)
