Quality Hotel Vica in Alta, Norway: Delivers!

by Erwin Steneker
(IJsselstein UT, The Netherlands)

As part of me visiting my good friend Alf in Norway, we made a roundtrip through the north of Norway, visiting many illusturous places like Alta (home of the 'Mecca' of Salmon fishing, Alta river), Hammerfest (Northern most city in the world: 70°39'N), and NordKapp (North Cape, the northern most point of Europe: 71°10'21"N).

On our ventures, we stayed in the Quality Hotel Vica in Alta.

I was amazed at how well we were received.

On arrival, we were greeted with a warm hand and a big smile by the manager of Hotel Vica, Knut Rydningen, who knew us by name. The rest of the staff was equally friendly. It is not often that I come around such personal service!

Alf, who has been in this hotel more often, told me that if they know that regular customers are coming, they will call them beforehand, to ask what meal they would like on the day of arrival! Now, that's service!

But what really struck me was when the next day I was complimenting the Manager with his personal service operation, Mr. Rydningen immediately turned it around to his staff. "My Staff is my Gold!" he said. Amazing how he downplays his own role in this!

So, if you ever go to Norway, and looking for a place to stay... I can only give both thumbs up for Quality Hotel Vica in Alta.

You'll feel right at home!

Quality Hotel Vica
Fogdebakken 6
Bossekop, Alta, NO, 9501
Phone: (47) 78 43 47 11
Fax: (47) 78 43 42 99

Comments for
Quality Hotel Vica in Alta, Norway: Delivers!

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Oct 19, 2007
A place "living" the idea of CS
by: Alf

The manager and staff go far beyond what you could ever expect in terms of taking care of their customers.

Hence, the hotel has a huge reputation especially amongst frequent travellers in the North of Norway, especially sales representatives driving in the (vast) area: They often communicate in order to arrive simultaneously and enjoy a friendly evening in a "homy" atmosphere.

This hotel is "living" customer service.

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