Privacy Policy for Customer Service Point

Our Privacy Policy

About Us

This is a privacy policy for Customerservicepoint.com. Our homepage on the Web is located at http://www.customerservicepoint.com.

You may go to http://www.customerservicepoint.com/contact-info.html for contacting us to opt-in or opt-out of our use of your information.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

Customerservicepoint.com
Berilpad 7
IJsselstein, UT 3402 XS 
The Netherlands

You may call us at +31 30 687 5558.

Data Collection

P3P privacy policies declare the data they collect in groups (also referred to as "statements"). This policy contains 3 data groups. The data practices of each group will be explained separately.

Basic information

We collect the following information:

Data collected from all Web users: access logs, and search strings (if entered).

Click-stream data
HTTP protocol elements
Search terms

This data will be used by ourselves and our agents, for the following purposes:

Completion and support of the current activity.
Web site and system administration.
Research and development.

Cookies

Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you.

At the user's option, we will collect the following data:

HTTP cookies

This data will be used for the following purposes:

Research and development.
Anonymous user analysis.

This data will be used by ourselves and our agents.

Also, please note that third parties may be placing and reading cookies on your users’ browser, or using web beacons to collect information, in the course of ads being served on your website.

You can, however, control the use of cookies through your webbrowser. In FireFox, choose Extra > Options > Privacy to set your cookie settings. In Internet Explorer, choose Extra > Internetoptions > Privacy. In other browsers, please check the documentation of that browser for how to change the cookie settings.

Some third-party advertisements may be provided by Google, which uses cookies to serve ads on this site. Google uses the DART cookie, which enables it to serve ads to our users based on their visits to this site and other sites on the Web. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Your cookie settings will not affect your use of CustomerServicePoint.com.

Newsletter registration

If you subscribe to Customer Servings, our newsletter on good customer service, we collect online contact data so that we can send you the newsletter. After you have subscribed, you will be sent a message asking to confirm (double opt-in). If you decide that you no longer want to receive the newsletter, just click on the opt-out link that is in every issue. On opt-out your contact info will be deleted from our list.

At the user's option, we will collect the following data:

Online contact information

This data will be used for the following purposes:

Sending the newsletter to the subscriber. The visitor must opt-in to this usage.

This data will be used by ourselves and our agents.

Dispute Resolution

If you feel we have violated the terms of this policy, please contact customer service. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.