Planning your Follow Up in Outlook 2003
OK. Your customer has sent you a support request. The automatic reply rule has done its job, the customer is up to speed. She knows that the mail is in your inbox, and she expects an answer. Within 12 hours.
The clock is ticking. Now you have to deliver on your promise.
Handling the mail
The automatic reply rule has done more than just sending out an e-mail. It has set a flag on ever support request, to make sure they stand out between your regular e-mails. You can even quickly focus on flagged mails. Under Search Folders you can find a folder For Follow Up.
Click that folder, and all messages in your Inbox with a follow up flag will be shown. It’s a great way to isolate important e-mails from all the rest.
It looks like this:
See the
red flags at the end? Whenever you have handled an
e-mail to your satisfaction, just click the flag, and it will change in
a green
√ and fall of the Follow up list.
Take a look at each
mail on your list…
The first question
is a simple one. You could answer
that one on the fly.
Stop!
Better not. Unless you can oversee all mails, you can better check out
the other mails first. There is one
exception though, If you can immediately see that the mail is
for someone
else, forward it as soon as possible.
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Additional Microsoft Outlook 2003 Guide Sections
» SECTION 3.2 Overview of Contact Activities (BACK)
This is a very powerful function!
» SECTION 4.1 Create tasks for Messages (NEXT)
Similarly as with Contacts, it is very easy to add a task for an e-mail.
