Phone Headset Buying Guide

Us customer service folks spend a lot of time on the phone, don’t we? Being able to do it in comfort and perhaps a little style is of the utmost importance, if we are to do a good job. But when making a choice for a good headset, there are so much factors to consider:

For this reason I wrote this headset buying guide. To educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function.

Hopefully it helps you in making the right decision for the right headset.

If you just like to know which headset is my personal favorite, click here.

Phone Headset Buying Guide - Chapters


CHAPTER 1 Headset buying guide Introduction (THIS PAGE)
I wrote this headset buying guide to educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function.

CHAPTER 2 Headsets for Telephones

» SECTION 2.1 Corded Phone Headsets
Corded headsets offer wired interface for connection with an amplifier or a telephone set.

» SECTION 2.2 Wireless Phone Headsets
Wireless headsets have become very popular over time. They use radio signals for communication with their base unit. The technology they use can be Bluetooth, FM, Infrared or Wi-Fi.

CHAPTER 3 Wireless Telephone Sets
Cordless phones, cell phones (Camera/Smart Phones), Personal Communication Services (PCS), and pagers all fall under the category of wireless telephones. 

CHAPTER 4 Headsets for Computers

» SECTION 4.1 Corded Headsets for Computer

Computers have great multimedia capabilities. Corded headsets are a cheap alternative to connect to your PC or Mac.

» SECTION 4.2 Wireless Computer Headsets
If you move around a lot during conversation or listening to the music through your computer, wireless computer headsets are your desired product.

CHAPTER 5 Amplifiers
Head phone amplifiers are devices that increase voice or music clarity and increases potential volume for various types of headphones.

CHAPTER 6 Headsets for Cell Phones

» SECTION 6.1 Corded Cell Phone Headsets

Just as with headsets for normal telephones, the headsets for cell phones come in corded and wireless variants. 

» SECTION 6.2 Wireless Cell Phone Headsets
Wireless cell phone headsets are gradually replacing wired ones in mobile use.

CHAPTER 7 Microphones Galore...
The quality of the microphone in your headset determines how clear your voice is carried, and how the customer experiences you.

» SECTION 7.1 Voice Tube Technology
One of the many types of microphones available in the market is the  voice tube variety.

» SECTION 7.2 Noise Canceling Technology
The noise canceling microphone is greatly preferred in office environments to filter unwanted noise from surroundings and conveying only the user’s voice at the other end.

CHAPTER 8 Wear it as you like!

» SECTION 8.1 Over the Head


» SECTION 8.2 Binaural

» SECTION 8.3 On the Ear

» SECTION 8.4 In the Ear

» SECTION 8.5 Behind the Neck

» SECTION 8.6 Convertible
 
CHAPTER 9 My Favorite: Plantronics CS50
With its streamlined look, this headset not only looks good but also offers a powerful communications tool for the office. My personal favorite!

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Headset Buying Guide CoverYou can read each chapter of the Headset Buying Guide in its entirety from any of the above links.

In addition, we have formatted the information in an easy to read e-book, in Adobe Acrobat PDF format. You can download the complete Headset Buying Guide, plus a collection of other free e-books by subscribing to our customer service newsletter Customer Servings, using the form below.

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