Customer Service Articles
Here's a collection of customer service articles by other authors, that drive home the need of good customer service.Sweat the Small Stuff for Great Customer Service by Katleen Wheelihan
it’s important not to make the mistake of overlooking the little things that can be critical to achieve wildly successful customer service in your business.
First Contact: The Source of Customer Loyalty by Leanne Hoagland-Smith
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses.
Everyone talks in code! by Graham Harris and Julie Harris
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn’t get the sale or your boss has told everyone that you are crazy.
8 Critical Steps to Establish a Customer Service Culture by Anthony Mullins
Most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience. Why is that?
Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust by Julia Hyde
Trading stamps are a thing of the past, a wide range of industries still use loyalty programs to establish long-term relationships with their customers. By far the most successful and well known is the frequent flyer program.
Dealing with People - Words to Avoid by Alan Fairweather
There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided.
It’s Customer "Service" Stupid: Delivering Customer Service Training That Sticks by Julio Quintana
Teaching customer service should be easy. After all, it is common sense to treat customers as we would want to be treated.
What To Do When You've Blown It by Lisa Packer
It’s bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.
Courting Customers - From First Date to Marriage by Bryan Brandenburg
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.
Outsourcing: The Unspoken Costs by Sharon Drew Morgen
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed?
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms by John di Frances
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Does it help?
CRM = Customer's (don't) Really Matter by Meredith Gossland
CRM cannot do what it was designed to do, CRM is actually an oxymoron, businesses do not manage their clients relationships this way.
Creative Customer Service Strategies by John Jantsch
Here are a few simple practices that you might consider adding to your customer service strategies.
Customer Service: Stop Sabotaging Your Customer Relationships by Lora J Adrianse
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes."
At Your Service: The Ten Commandments of Great Customer Service! by Susan Freidmann
Customer service is an integral part of our job and should not be seen as an extension of it.
How to Deliver Exceptional Customer Service by Chas Brothers
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is.
Over Deliver - The Key to Customer Satisfaction by Bryan Brandenburg
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.
Customer Service – the Real Estate Revolution by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales.
Making Customer Satisfaction Surveys Work by Martin Day
A Customer Satisfaction survey will help you not only identify problem areas but will also demonstrate to your customers that you care and are proactive...
Customer Service - A lost Art? by Craig Binkley
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner.
Customer Loyalty: What's Love Got To Do With It? by JoAnne Brandi.
Customer Loyalty, we all want it. Don’t we? Some people say it’s dead - they say that customers are fickle, that they don’t want loyalty, that they just want the lowest price...
Customer Service: Tips for Curing Bad Customer Service by Jill Homer.
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone... It’s no longer an exception ... poor service has become the norm.
Top Ten Strategies for Delivering 5-Star Customer Service by Bea Fields.
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable.
Outsourcing Philippines: Catching up with India in the Outsourcing Industry by Winston Pepito.
India, the dominant player in outsourcing touted as the "back office of the world," would soon have to contend with a third-world rival—the Philippines.
It's All About The Customers, Baby by Dr. Kem Thompson.
If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.
Corporate Social Responsibility:The Top 10 Questions forSocially Responsible Leaders by Gala Gorman.
Companies are increasingly adopting corporate social responsibility practices based on sustainable development to ensure efficiency, stimulate innovation, and create top-line growth.
7 Tips for Winning Customer Appreciation & Loyalty by Laurie Meade.
The money is in your list. Follow up with your customers or your business will die. Here is a good list that will help you stay targeted in the right direction toward building customer appreciation.
Foolproof Customer Service Strategies (that only a fool would try!) by David Leonhardt.
Ever notice how customer service varies from store to store? This is a humorous view on customer service strategies.
To Survey Or Not To Survey by Dave Weeks.
Finding out what people want is not something you, I or anyone else for that matter can pull out of thin air. Take our eyes off of ourselves and put them onto our potential customers..
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Other Article Resources
Della Menechella, The Success Coach - www.dellamenechella.com - Motivational articles and presentations that contain practical, easy-to-apply ideas to help you achieve greater success in your life and career.
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