AdminiTrack Online Help Desk Software Test Results
AdminiTrack is an online help desk software solution, offering a low-cost, easy to use web based application for issue and defect tracking. I've checked out version 1.5 for you!AdminiTrack, Inc. is a premier Application Service Provider (ASP) located in Atlanta, GA USA.
This company hosts a web-based issue and defect tracking application, created to support professional software development teams track project related issues and bugs.
They offer a clear yet flexible pricing strategy:
- Base subscription: $59,95 / month. Includes 5 users, unlimited projects and issues and 10MB attachments. Support and upgrades included free.
- Additional users: per user per month: $11.95 (users 6-10), $9.95 (11-25) and $7.95 for users 26 and above.
- Additional attachment disk space: per MB per month: $0.75 (11MB-20MB), $0.50 (21MB-50MB) and $0.35 51MB and above.
And they offer optional automatic data export, where they send issue data to one e-mail address of your choice for $19,95.
System Requirements
As AdminiTrack is an online help desk solution, you only need a (modern) Internet Browser and access to the Internet.
My Impressions
I have tested AdminiTrack's web-based support desk system against the following areas, where I grade them with stars, 1 thru 5 (more is better):
- Functionality: I look for useful functions rather than a lot
- Customizability: If you need to align your tool to your business, you'll probably need to customize the tool
- Ease of use: A help desk tool must aid, not hinder, the support process
- Speed: Any customer service rep that had to wait on a system while talking to a customer, understands the "need for speed" :-)
- Reliability: You need a tool you can trust, with data integrity, and that works when you need to
The Score
FunctionalityCreated specifically for issue and bug tracking in project environments (and especially well suited for distributed project teams), AdminiTrack's functionality is tightly focussed on the task at hand. This version of AdminiTrack is clearly not designed for tracking issues from external (non adminitrack) users, as there is no contact database, or contact fields available in the issue entry screen. It's automatic mail function is very easy to set up and use, and works great. *** 3 stars.
Customizability
You can set up lookup tables for a number of fields. In addition, you can add up to 6 custom fields, and activate, deactivate or require fields as needed. This is adequate for tracking bugs and issues for specific systems and projects, but a little slim for more complex help desk functions. *** 3 stars.
Ease of Use
The application is extremely straightforward, and I've found it to have no learning curve at all. If you have ever filled a web form, you can use AdminiTrack. Also, it's limited functions are tightly focussed to the task at hand ***** 5 stars.
Speed
This web help desk tool is clearly designed for speed, even over slow internet connections. ***** 5 stars.
Reliability
The system worked without hitches. As AdminiTrack is an ASP, I've also look at the data security and reliability measures in place. I must say, AdminiTrack gives high priority to this. They covered their bases by working with trusted hosting partner edeltacom.com, which guarantees 100% up-time, around-the-clock security and technical personnel, multiple
biometrically protected checkpoints and electronic badge access to the
server area. The facility provides multiple, redundant Internet access
feeds; dual power feeds from Georgia Power and the ability to keep power to
our systems for weeks in the unlikely event of a massive power loss.
***** 5 stars.
Conclusion
AdminiTrack is specifically designed for software projects issue and bug tracking, and for this specific task it does a great job while keeping operation and training costs low.However, I feel that the system must be expanded just a little, by enabling contact info registration in the issue database, as this would make the system also applicable in more general help desk situations. At present, it's usefulness is limited to the software project environment, especially when the project team members are in more than one geographical area. For this specific role it functions well.
Please keep an eye out for version 2.0. It is likely to lift some of the concerns I raised here. It will include a remote issue submission capability, enabling to collect issues from non-Adminitrack users.
**** I give AdminiTrack Online Help Desk Software 4 stars out of 5.
Top of Online Help Desk Software
