One Customer Service Interview Question
What's an example of good customer service in a supermarket?
Date: February 10th, 2008.
This is a question that regularly comes up in interview for customer service positions. Here, it is asked for supermarkets, but you could put in there just about any industry.
It's used to gauge your mindset towards good customer service, as well as your knowledge of the industry. So this is a customer service interview question you'd better know an answer for!
Here's what I would answer to this question:
"Good customer service starts before a customer ever comes in the store. We need to ask ourselves, did we do everything to make it a place the customer feels welcome?
"Is the store clean? Can the articles be found in logical places? Are articles in stock? Is the personnel friendly and approachable?
"There are many big and little things that can be done to make it easy for the customer to shop at the supermarket.
"And when the customer enters our store, we all need to be aware of the customers actions... if a customer looks confused, wandering through the same isles several times, it's our obligation to offer help. Not wait until they ask! Because some customers will simply give up and go to the next store! And if a customer cannot reach an article on the upper shelf, it's a given to get it for her.
"A pet peeve of mine is when isles are blocked by products and personnel when the restocking occurs. Of course, this isn't always avoidable, but being aware if an isles is navigable at all shouldn't be too hard.
"An extra bonus of this greater awareness of customers, is that we'll notice shoplifting more too. This will help to keep the prices low for the customers we do want in the store!
"I think good customer service is much more than just be helpful and smile. Everything we do here in the supermarket is a service to the customer. If we do everything in our power to make shopping at this store as easy and enjoyable as possible, I'm certain we can welcome more and more customers."
This answer not only shows a concern for the customer, how s/he feels when shopping at that store, it also addresses important issues like shoplifting, that are on every supermarket owner's mind. And it ends with a promise for the future... increasing amounts of customers. Now, if that isn't music to their ears, I don't know what!
Now, I would like to know what you
would answer to this question. Any points you'd like to add? Interesting twists for other industries?Speak up! :-D