Member Info Point
I've been wanting to offer a secure spot for the Customer Servings community, to be able to share information and goodies with the Customer Servings community.
As my father-in-law always says: "Give trust, and you'll get it double in return!"
Well, you have trusted me with your e-mail address. I care about your privacy, so let me assure you once more: I will not share the address you trusted me with to anyone.
So now it's my turn to double it in return! :-)
Important
request
This page is made especially for subscribers to the Customer Servings
newsletter. Please, do not share the URL (page address). Remember that
subscribing to Customer Servings is free and easy. Thank you for your
cooperation.
Note: Most of
these downloads are of PDF format (the de-facto standard for electronic
documents). To be able to read them, you will need to install the Adobe
Reader. If you haven't installed it already, please click
here to install Adobe Reader.
Now, without further delay, here are your bonusses. Enjoy!
| Updated for 2008! Selling Your Support Service Online? In order to effectively sell your services online, you must have a Web site that...
There is an endless labyrinth of possible software and information/advice offered on the Net. I'm not sure which is worse... the overpriced products that underdeliver, or all the free info available, most of which does not work so it costs you something more valuable even than money... your time. Wouldn't it be great if the single best approach, explained in detail, was also free?! Here it is... The Service Sellers Masters Course. To download the "Service Sellers Masters Course" e-book, right-click on the links below, and choose Save target as... to select a destination. Service Seller Masters Course (1.2 mb) UPDATED FOR 2008! |
introduces you or your
business as the expert, and builds your credibility with your visitor.
Brought to you by Richard Saporito, the founder and President of Topserve Restaurant Consulting, Inc. He has over 30 years of restaurant service experience in many large, diverse, and profitable New York City establishments ranging from small independents to large scale corporate operations. |
A short quiz
that will give you 10 tips to help you quickly improve dining room service & increase restaurant profits! Knowing
how to write with a specific audience in mind (ie. your customers) is a
valuable skill. Some time ago, I was asked to contribute to a book on this
specific subject. I gladly wrote down my lessons learnt.
While it's premise is based on writing articles to be used on web sites (such as customerservicepoint.com), it's still a good idea to read this book if you ever need to write anything that's aimed at a specific audience... be it a white paper, an article to be published in a magazine, or an e-mail to a customer. If you know how to write in a way that instills trust, in a way that clearly communicates the points you want to make, that's a highly valuable skill. Unfortunately, not a skill that is taught in our schools anymore! I'm proud that I can now make this e-book, called "Make your Content Pre-sell" available to you for free! Simply click on the link below, and follow the instructions. (Curious for my contribution to this book? Check out pages 123 and further!) |
Here's a PDF showing a format that has worked very well for me. |
If you are looking to land an interview, a good looking resume makes all the difference. Many employers offer incentives for upselling and cross-selling, but
there isn't much training material available that will show you exactly
what it takes to upsell and cross-sell your customers in such a way
that they will thank you for it.Learn what it takes to secure those incentives for yourself! Upselling and cross-selling is becoming an increasingly important aspect of many call center jobs. And for good reason, as it's a proven strategy to increase the bottom line of a business with minimum effort. But when it comes to training, they expect you to know what to do. Even if you have no sales experience at all! For this reason, we created this 38 page guide that shows you, in an easy to read, no-fluff style, exactly what you need to know and do to become the best in upselling and cross-selling at your business. |
 Us
customer service folks spend a lot of time on the phone,
don’t we?Being able to do it in comfort and perhaps a little style is of the utmost importance, if we are to do a good job. But when making a choice for a good headset, there are so much factors to consider: in the ear or over the head? Corded or wireless? Roaming distance? Security? Comfort? Price? Quality? For this reason I wrote this headset buying guide. To educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function. Hopefully it helps you in making the right decision for the right headset. Right-click on the link below, and choose Save target as... to select a destination. You will need Acrobat Reader to read this document. Enjoy! |
 We've created the
coolest
(Windows) screen saver that we could conceive...The screen gets black as closing curtains. Then, one after another, favorite customer service quotes are shown fading in and out. Download the setup.exe file by clicking on the link below. It's totally safe to install (no virus!), it even comes with a little uninstall program that gets rid of it if you don't like it after all! |
 If you have a
business,
answering your e-mail promptly is highly
important. If the volume of e-mail is large, you need special software
(such as help desk software) to manage it.If you are a small business, e-mail volume is likely to be much smaller. In that case, a good use of your e-mail client may work well. In this free e-book I have written down step-by-step procedures of handling your incoming (support or personal) mail with Outlook(tm) 2003.
Right-click on the link below, and choose Save target as...
to select a destination. You will need Acrobat Reader to read this
document. Enjoy! |
There are a lot of women in our profession. And many of you have children to take care of. You are in constant motion as a mom... loving, nurturing, helping, guiding, playing, comforting, organizing, mediating, laughing, managing, healing, giving. Family comes first and you are loving it!
So... why not Work At Home, Mom (WAHM)? WAHM-IT!, The Masters Course will show you how. Four Work-At-Home Moms (WAHMs), the course's authors, will introduce you to a work solution that "fits" naturally with your family needs and yet is rewarding, exciting and soul-satisfying for you. Just like they are doing, you too can create an information-rich Web site that is based on something you know and love. No technical knowledge or prior experience is necessary. You too can build a real, long-term business on the Net. Learn from the experiences and advice of Elizabeth, Cate, Jennifer and Erin (and several other successful WAHMs) in WAHM-IT!, The Masters Course. They are busy moms just like you and they know what it's like. So they have taken the time to tell you everything, from reviewing all your options and organizing properly. And they progress all the way to the final desired outcome, including the nitty-gritty of how to actually build a substantial income online, illustrating with well-explained case studies. An online business is affordable, flexible, and convenient. You can work at your Web site and business when you like, at the speed that suits you, and still put the all-important needs of your family first. In other words, you can take your family to work with you! To download WAHM- IT!, The Masters Course" e-book, right-click on the link below, and choose Save target as... to select a destination. |
There is no other place that you would rather be than with your kids.
But, at the same time, you would also like/need to contribute
financially to the family.
