If the client is high temper: how to deal with?
How do you deal with a client who has a high temper?
Date: November 21st, 2007.
I have written two articles on this subject.
The first is about how to deal with an angry customer, and bring that high temper back to normal:How to Handle Customer Complaints
The second is about how I
think businesses should handle customers who are beyond angry, and downright abusive:The Customer is Always Right, Right?
I hope this helps!
At your service,