How to handle flirting customers?
by Haytham
(Oman)
How can a female sales agent be polite and at the same time take a flirty customer attentions on her butt to make him buy the product ... how can she refuse?
Answer
Date: July 13th, 2008.
Well, to be honest, the last things on the lady's mind should be how to make a sale. Unless accepting flirty customers is part of the job description (and I have yet to find one that has is!) she doesn't have to accept it.
So, knowing you are perfectly in your right to refuse, you have a couple of alternatives:
- Ignore it. - Customers come and go. Unless he's grabbing body parts, or talking obscene, you could just choose not to acknowledge it.
- Address it. - Say that you are feeling very uncomfortable by the customer's behaviour, and that it isn't helping him or you. If the undesirable behaviour doesn't stop...
- Stop it. - Say to the customer that his behaviour is distubring you in such a way that you cannot continue to help him. He's entitled to service, not a date. ;-)
If your boss thinks otherwise, and says you should take the abuse ("or else!") than you really need to go look for a better employer. No job is worth abuse. Honest.
If anyone has experienced this for real (as a guy, I haven't) and can share how she handled this, please leave a comment! Thanks!
