Comments for Home Depot Canada

Comments for
Home Depot Canada - Burlington

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Feb 04, 2008
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returns with attitude
by: Emanuel Brasil

It is not common practice for me to spend my evening writing a letter to a major Retailer but my experience was so shocking and upsetting to me that I feel it is imperative to relay it to you.

On February 2, 2008 I purchased a chandelier from your Burlington location (address here) and on February 4, when I pulled it out of the box I realized that it was not only broken but it had obviously been returned by another customer and put back into stock that way. When I returned to Home Depot I approached the Customer Service Representative, Alana, at Returns and advised her that I was returning it because it was broken. She asked me if I wanted another one and I told her yes and then she then told me to go get it. Due to the fact that I am already inconvenienced by this purchase I told her to send someone to go pick it up. Alana’s reply to me was “Whatever…!” I asked her, out of shock that she would speak to a customer this way, to repeat what she said and with great sarcasm she repeated it to me. Then, Alana advised me that “I could take my business somewhere else”. I immediately asked to speak with a manager. I explained what happened to Steve and without an apology he asked me what did I want to do. I told Steve that I just wanted another chandelier and he went to the department to check, unfortunately there were none in stock. After I had to ask him to check other stores he advised me that Oakville has some in stock.

In the end I just decided to return the chandelier and had the unfortunate pleasure of being served by Alana again. When she was done processing the return she leaned in over the counter, handed the receipt to me, and very sarcastically with a fake smile she said, “Have a nice evening.” Again I spoke to Steve and told him that I did not appreciate being treated like this. Steve said that he would “look into it,” but by his demeanor I could tell that he either did not care or did not have the qualifications of a good manager to reprimand an employee who obviously feels she is untouchable.

I am just one customer but I have spent over $5,000 (with the receipts to prove it) on home renovation supplies since August 2007. It is completely unacceptable to be told by one of your Customer Service Representatives to take my business somewhere else. Alana, working on February 4, 2008 at 8:00 p.m. at Returns, should be advised the importance of every single customer. I suppose if Home Depot is not willing to provide customer satisfaction, perhaps Loews will.

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Feb 04, 2008
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Submitted by: Emanuel Brasil

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Comment
It is not common practice for me to spend my evening writing a letter to a major Retailer but my experience was so shocking and upsetting to me that I feel it is imperative to relay it to you. On February 2, 2008 I purchased a chandelier from your Burlington location (address here) and on February 4, when I pulled it out of the box I realized that it was not only broken but it had obviously been returned by another customer and put back into stock that way. When I returned to Home Depot I approached the Customer Service Representative, Alana, at Returns and advised her that I was returning it because it was broken. She asked me if I wanted another one and I told her yes and then she then told me to go get it. Due to the fact that I am already inconvenienced by this purchase I told her to send someone to go pick it up. Alana’s reply to me was “Whatever…!” I asked her, out of shock that she would speak to a customer this way, to repeat what she said and with great sarcasm she repeated it to me. Then, Alana advised me that “I could take my business somewhere else”. I immediately asked to speak with a manager. I explained what happened to Steve and without an apology he asked me what did I want to do. I told Steve that I just wanted another chandelier and he went to the department to check, unfortunately there were none in stock. After I had to ask him to check other stores he advised me that Oakville has some in stock. In the end I just decided to return the chandelier and had the unfortunate pleasure of being served by Alana again. When she was done processing the return she leaned in over the counter, handed the receipt to me, and very sarcastically with a fake smile she said, “Have a nice evening.” Again I spoke to Steve and told him that I did not appreciate being treated like this. Steve said that he would “look into it,” but by his demeanor I could tell that he either did not care or did not have the qualifications of a good manager to reprimand an employee who obviously feels she is untouchable. I am just one customer but I have spent over $5,000 (with the receipts to prove it) on home renovation supplies since August 2007. It is completely unacceptable to be told by one of your Customer Service Representatives to take my business somewhere else. Alana, working on February 4, 2008 at 8:00 p.m. at Returns, should be advised the importance of every single customer. I suppose if Home Depot is not willing to provide customer satisfaction, perhaps Loews will.

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