Great service from Schleich
Our son has been a longtime fan of the Schleich handpainted figures, especially the "World of Knights" series.
Recently, for his birthday he got a box with a Jousting set from foreign friends, but one of the models was fabricated wrongly. But since our friends bought this set abroad, we couldn't simply return it to the store.
So, I logged in on the Internet and send them a short e-mail about the matter. What followed was a very friendly e-mail conversation and today he received his replacement piece from Germany over the mail, accompanied with a very nice excuse letter. He was overjoyed with it.
Exemplary service by Schleich. Even though they slipped up, they came through with flying colors!
Well done, Schleich!
www.schleich-s.de (English site)
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