Customer Service Point - The Blog

Jun 17, Favorite Customer Service Quotes

Tue, 17 Jun 2008 22:28:54 GMT

These Customer Service quotes have been the most inspiring or insightful to me, maybe they are an eye-opener for you too!

May 17, Getting in Touch with Customer Service Point

Sat, 17 May 2008 10:23:31 GMT

Here's where you go when you want to come into contact.

May 17, Get ready for Customer Service Week!

Sat, 17 May 2008 09:16:21 GMT

In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.

May 10, Customer Service eCards

Sat, 10 May 2008 21:12:20 GMT

Send a free customer service ecards to a recipient of your choice!

May 4, Site Build It! Mothers Day special

Sun, 04 May 2008 10:02:31 GMT

As you may or may not know, we're using Site Build It! for building and maintaining CustomerServicePoint.com. Instead of just being 'a tool' (as you find by most other webhosts), it's a combination of a proven method to build highly ranking, traffic pulling sites (1,500 visitors/day on our site!) and the tools needed to execute. This is an excellent gift for Moms who dream of working at home, seeing the kids grow up (instead of just tucking them in at night!) We highly recommend it!

Apr 28, Obituary - Customer Service Is Dead

Mon, 28 Apr 2008 22:34:06 GMT

Customer Service is dead, and the time has come to bury it. It's become very old indeed, and has outlived its purpose...

Apr 28, A Customer Service Fable: The Napkin, the Melon, and the Monkey

Mon, 28 Apr 2008 22:16:38 GMT

The Napkin, the Melon, and the Monkey (a customer service fable), is not too big, an easy read. Don't let the size deceive you though, this little book has a powerful story to tell.

Apr 28, Great customer service books

Mon, 28 Apr 2008 22:16:35 GMT

I've read many customer service books, but these are my absolute favorites. One choice will amaze you!

Mar 1, Privacy Policy for Customer Service Point

Sat, 01 Mar 2008 16:32:42 GMT

The privacy policy of Customer Service Point.

Feb 16, Short Customer Service Survey

Sat, 16 Feb 2008 21:35:56 GMT

Please participate in our short survey... Answer just 5 easy questions, that's all there is to it!

Feb 16, Sainsbury's Supermarket, Harlow, England

Sat, 16 Feb 2008 09:08:45 GMT

This is not a single outstanding customer service event so much as a recognition of consistency over time - a gold medal for the marathon rather than

Feb 16, Chear.nl

Sat, 16 Feb 2008 09:07:21 GMT

I planned to buy a new mobile phone, but the cell phone of my choice was pretty expensive... then I found it very cheap at Chear.nl. Now, finding the

Feb 15, Site Sell's Support goes to the Top

Fri, 15 Feb 2008 23:45:39 GMT

I hope that it is Okay to rave about the customer love of this company Erwin, because you have already done so on your ebusiness best practice page.

Feb 15, Holiday bookings, What are my Legal Rights?

Fri, 15 Feb 2008 22:09:32 GMT

I booked a large party (14) holiday in Jersey with a local travel agent. They were informed how much I was prepared to pay, and by the end of my stay

Feb 15, Why is same service important?

Fri, 15 Feb 2008 09:25:41 GMT

I have one question ... Please explain me: Why is it important to always give the same service to customers? Answer Date: February 14th, 2008. Let me

Feb 12, Wells Fargo having a Bad Day...

Tue, 12 Feb 2008 21:59:47 GMT

The call center employees of Wells Fargo are terrible. Very rude, very short. Angry almost. I wonder if they are having a bad day in the office...

Feb 12, British customers

Tue, 12 Feb 2008 15:33:24 GMT

What does a British customer expect from a customer service executive, what are the best ways to make a British customer listen to us?AnswerDate:

Feb 12, Importance of Customer Retention?

Tue, 12 Feb 2008 15:20:37 GMT

What's the importance of customer retention? AnswerDate: February 12th, 2008. Every company, even the best ones, loose customers. It's a given. To

Feb 12, Dress Code and Uniforms

Tue, 12 Feb 2008 14:58:17 GMT

I have read what yout think about dress codes for a call center. What are your thoughts on uniforms? Meaning black pants, white button down shirt

Feb 12, Customer is always Right or Wrong?

Tue, 12 Feb 2008 14:16:29 GMT

While running a business, should we keep the customer first or not? if yes then why? and if not then why?AnswerDate: February 12th, 2008. First off,

Feb 12, How do YOU service?

Tue, 12 Feb 2008 14:09:03 GMT

how does your company provide good customer service?AnswerDate: February 12th, 2008. Since we don't sell any products, our focus is on providing

Feb 12, What is the proper customer segmentation generally accepted?

Tue, 12 Feb 2008 14:00:06 GMT

how does business in manufacturing make a customer segmentation? how does business in service make a customer segmentation? how does business in

Feb 12, Best description of Customer Service?

Tue, 12 Feb 2008 13:33:14 GMT

What is the best description of customer service? AnswerDate: February 12th, 2008. There are many descriptions of customer service, like this one on

Feb 12, Answers forthcoming!

Tue, 12 Feb 2008 13:19:38 GMT

Due to vacation and illness, we've fallen greatly behind on answering questions posted on 'Ask the Expert'. Our sincere apologies... We have disabled the question form for now, so you cannot ask new questions at the time. We'r working on the backlog...

Feb 10, One Customer Service Interview Question

Sun, 10 Feb 2008 22:12:39 GMT

What's an example of good customer service in a supermarket?AnswerDate: February 10th, 2008. This is a question that regularly comes up in interview

Feb 10, Expinion.net Help Desk 6

Sun, 10 Feb 2008 12:11:54 GMT

A web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished

Feb 10, Capital Quilts, Gaithersburg, MD

Sun, 10 Feb 2008 12:08:47 GMT

The store that works hard to make new customers cry. This all started after I'd seen online that my sewing machine had a new model out. The last

Feb 10, Reitman's Trinity Drive Moncton

Sun, 10 Feb 2008 11:55:54 GMT

The people of Reitman's made me feel like I am invisible or not pretty or young enough for them to bother to take the time to help me out. I am a

Feb 10, Help Connection.NET Customer Support Solution

Sun, 10 Feb 2008 11:51:43 GMT

Customer Support Software Solution, for .NET 2.0 + Features include email to ticket conversion, full searchable knowledgebase with multiple category

Feb 10, Acer Computer like Money down the Toilet

Sun, 10 Feb 2008 11:15:46 GMT

After purchasing a laptop in January of 2007, I started having problems in November 2007. The laptop has been sent in for the same repair 3 times

Feb 10, B & G Asphalt, Annapolis, MD

Sun, 10 Feb 2008 11:13:18 GMT

B & G Asphalt of Annapolis, Maryland provides very poor service. DO NOT get your asphalt driveway resurfaced by this company. The owner/operator

Feb 10, Marks and Spencer -- Expensive!

Sun, 10 Feb 2008 11:03:07 GMT

I went to marks and spencer the other day and they wanted me to pay 2 for a loaf of bread! I mean it's taking the out and out mickey and it's just

Feb 10, Better Services at Kigali City Council

Sun, 10 Feb 2008 10:16:40 GMT

It was just after the retrenchment of unqualified civil servants that i was acquired as an Administrative assistant in the Political and Social

Feb 10, Looking for a Slogan for Customer Service Week?

Sun, 10 Feb 2008 10:13:26 GMT

Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.

Feb 8, I Love Site Build It!

Fri, 08 Feb 2008 08:34:47 GMT

We use Site Build It! for Customer Service Point, and it delivers... You don't just get the necessary tools, it's also a proven method and process. We have been using it for over 4 years, and we can't imagine building a website any other way. We love it! If you ever wanted to build a website, this is the way to go!

Jan 29, Functions of bug tracking software

Tue, 29 Jan 2008 10:48:25 GMT

See what I'm looking for in help desk and bug tracking software...

Jan 29, Customer Service: What To Do When You've Blown It

Tue, 29 Jan 2008 10:47:09 GMT

Its bound to happen sooner or later yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.

Jan 7, Acer Computer

Mon, 07 Jan 2008 22:54:44 GMT

My Acer laptop computer simply died one day, and I couldn't even turn it on! I expected the usual hassle that one gets calling a computer company ...

Jan 6, Urban Planet

Sun, 06 Jan 2008 21:08:23 GMT

I took my 3 teenage daughters into the new Urban Planet clothing store in Welland at the Seaway Mall to shop for back to school clothing. The new

Jan 6, A Reverse Customer Service Story

Sun, 06 Jan 2008 18:29:15 GMT

Sometimes the customer, in this case my mother, is not always right. Let me start off by saying my mother is a very sweet woman. A real people

Jan 4, Value of a call center career customer service career

Fri, 04 Jan 2008 12:10:34 GMT

How to show the value of a call center career customer service career

Jan 4, Customer Service tips for a starting small business

Fri, 04 Jan 2008 11:11:29 GMT

When you're a starting small business, this is the $64,000 question your (potential) customers will ask.

Dec 31, At Homeschool Supercenter you get what's on the shelf

Mon, 31 Dec 2007 13:26:45 GMT

I called Homeschool Supercenter (HomeschoolSupercenter.com) for information about their curriculum packages. I wanted the name and publishers that I

Dec 26, T-mobile Stuck me with the Big Bill

Wed, 26 Dec 2007 08:09:47 GMT

I visited my parents in canada for two weeks and decided to change my plan so I could talk every day to my girl in California without getting a big

Dec 24, What is Teamwork?

Mon, 24 Dec 2007 18:52:40 GMT

What is Teamwork? AnswerDate: December 24th, 2007 According to Wikipedia, Teamwork is the concept of people working together cooperatively, as in a

Dec 20, Staying Nice....

Thu, 20 Dec 2007 16:22:51 GMT

How do you keep a happy face on even when customers can be really rude? AnswerDate: December 20th, 2007 You don't. If someone is really rude to

Dec 20, The "Customer is always right" quote... UNKNOWN???

Thu, 20 Dec 2007 15:58:44 GMT

Why do you have UNKNOWN as the credit for the quote The customer Is Always Right? The American-born businessman Harry Gordon Selfridge settled in

Dec 20, The customer is always right, right?

Thu, 20 Dec 2007 15:37:13 GMT

The adage, The Customer is Always Right, is heralded by thousands of customer service reps and business owners alike. But I think most of us have had at least one experience that made us question this

Dec 20, Hollister - Danbury Mall

Thu, 20 Dec 2007 15:12:19 GMT

After my daughter shopped around Hollisters for 30 minutes, and stood in line for 20 minutes to purchase a shirt from the clearance section of the

Dec 19, Friendly Conversation with Yahoo! going Nowhere

Wed, 19 Dec 2007 20:25:04 GMT

Here's my conversation with a Yahoo! Mail employee. I just purchased a new Dell Vista PC and it won't load the Yahoo page: Nicole: Hi! Welcome to