Customer Service Point - The Blog

Jun 12, Help Desk Authority (formerly BridgeTrak for Web)

Fri, 12 Jun 2009 11:34:38 GMT

Help Desk Authority for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers. Software

Jun 12, Amana Takaful Insurance (Sri Lanka)

Fri, 12 Jun 2009 10:45:25 GMT

My car met with an accident and I had to call the hotline to intimate the claim, I was in state of panic. The agent who answered my call first

Jun 5, Looking for a Slogan for Customer Service Week?

Fri, 05 Jun 2009 23:10:40 GMT

Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.

Jun 5, Free Goodies: Customer Service eBooks and Tools

Fri, 05 Jun 2009 23:10:38 GMT

In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!

Jun 5, Our Free Help desk software and customer service tool directory

Fri, 05 Jun 2009 23:10:36 GMT

Plenty free help desk software is available to aid customer service. This is our directory, where suppliers can add tools, and visitors can comment.

Jun 5, Customer Service Articles to sharpen the Mind

Fri, 05 Jun 2009 23:10:35 GMT

We've written these customer service articles to shine some light on how we see customer service.

Jun 5, Free Web Based Help Desk Solution - test results

Fri, 05 Jun 2009 23:10:33 GMT

This web based help desk solution has a free basic option that may fit your needs. I've checked it out for you!

May 23, Why is Good Customer Service Vital?

Sat, 23 May 2009 23:59:20 GMT

Wonder why good customer service is VITAL to your business? Let us show you the ways.

May 21, Favorite Customer Service Quotes

Thu, 21 May 2009 16:27:53 GMT

These Customer Service quotes have been the most inspiring or insightful to me, maybe they are an eye-opener for you too!

May 2, My Customer Relationship Management definition. CRM defined.

Sat, 02 May 2009 12:28:26 GMT

CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.

May 1, SBI! Mothers Day Special

Fri, 01 May 2009 16:31:37 GMT

Just heard the good news that SBI! (which is short for Site Build It!, the all-in-one online tool I personally use to research, build, host & market my own online business) is doing a new promotion. The regular price is already a steal, given the fact that you get all the tools and help you need to build a single online business, now you get a 2nd one for just $100 more. I've learned so much from SBI! that I could become my own boss. It's an MBA in a box. Check it out, it's highly recommended. At your service, Erwin. P.S. While SBI! is all you need, if you need more hand-holding or encouraging to build your own online business, check out SBI! eLearning.

Apr 25, Customer Surveys 101

Sat, 25 Apr 2009 09:41:45 GMT

An outline on how you can perform successful customer surveys, from setting a goal for it through analyzing the results and follow-up on it.

Apr 18, Twitter Marketing: If Your Customer Twitters, Should You?

Sat, 18 Apr 2009 18:23:27 GMT

If Twitter is a new place for your customers to reside, should you do 'Twitter Marketing'?

Mar 27, Wow Service by First American Corelogic

Fri, 27 Mar 2009 16:07:36 GMT

I had a problem with my program that I purchased from them and called them for help (I work in the Title Insurance business and need to be up and

Mar 26, I'm on Twitter! Does that make me a 'twit'? :-D

Thu, 26 Mar 2009 11:08:27 GMT

Ok, I bit the bullet to see what all the buzz was about. Looking from the outside in I really didn't get Twitter. So, now I'm 'tweeting' myself. You'll get to know me a bit better, but I'll also share it whenever I find customer service things I love or dislike. My twitter link is twitter.com/CustomerLover Appropriate call-sign, don't you think?

Mar 26, Online course for building an Online Business

Thu, 26 Mar 2009 09:37:56 GMT

Just a quicky note that Sitesell is offering an online course on building a successful online business. This course is given in over 40 universities, and not only do you learn how to do it, you also get the tools to actually do what you've learned. I use Site Build It! for over 6 years now, and I'm thrilled it's now available for those people who'd rather learn it in group. Highly recommended!

Mar 22, Headset Buying Guide: Wireless Computer Headsets

Sun, 22 Mar 2009 20:04:47 GMT

Wireless Computer headsets--features, pros and cons, and products.

Mar 22, Headset Buying Guide: 'In the Ear' Headsets

Sun, 22 Mar 2009 11:40:04 GMT

Headphones in which 'in the ear' style is used, the speakers are inserted into the ear canal while the microphones are located at the cords.

Mar 18, Headset Buying Guide: Clear Voice Tube Microphones

Wed, 18 Mar 2009 17:24:05 GMT

One of the many types of microphones available in the market is the clear voice tube variety.

Mar 18, Headset Buying Guide: Binaural Headsets

Wed, 18 Mar 2009 14:44:55 GMT

Binaural headsets enable users to listen to stereo sound. These headsets have the ability to block most of the background noise, by covering both ears, and provide stereo sound.

Mar 18, Headset Buying Guide: Headphone Amplifiers

Wed, 18 Mar 2009 11:54:14 GMT

Headphone amplifiers are devices that increase voice or music clarity and increases potential volume for various types of headphones.

Mar 14, Privacy Policy for Customer Service Point

Sat, 14 Mar 2009 09:08:18 GMT

The privacy policy of Customer Service Point.

Nov 30, Zendesk

Sun, 30 Nov 2008 15:35:52 GMT

Zendesk HelpDesk 2.0 is an on-demand helpdesk solution for businesses and corporate IT organizations based on the latest Web 2.0 technologies.

Nov 15, Q&A: My Staff is in a Rut...

Sat, 15 Nov 2008 09:48:41 GMT

My staff seems to be in a rut! They are seemingly not listening to our callers! What kinds of things can I do that will help improve Customer Service?

Sep 30, Getting in Touch with Customer Service Point

Tue, 30 Sep 2008 21:14:13 GMT

Contact info for Customer Service Point. Note: we're NOT support for Bell, Dell, T-Mobile, Acer, etc.

Aug 29, Get ready for Customer Service Week!

Fri, 29 Aug 2008 22:45:38 GMT

In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.

Aug 28, Q&A: How do you handle systems outages?

Thu, 28 Aug 2008 13:20:20 GMT

Hello, I am researching for scripts relating to what to say to customers when they call our contact center and the CSR can't do anything due to

Aug 28, Q&A: What tricks to handle difficult customers?

Thu, 28 Aug 2008 13:03:16 GMT

I am looking for tricks on how to handel difficult customers. Can you provide some? Answer Date: August 28, 2008. Hi Pradeep, While it may seem

Aug 28, Harris Teeter

Thu, 28 Aug 2008 12:29:48 GMT

At Harris Teeter, the checkout boy bagged groceries and offered to take them out to the car for me. It made me feel like a valued customer. :-)

Jul 22, Stress Relief, when it's wearing you thin...

Tue, 22 Jul 2008 22:21:17 GMT

Customer service agents are a group of professionals under extreme stress. Read about their stress levels and how to of stress relief

Jul 22, Q&A: Biggest Mistake in Customer Service?

Tue, 22 Jul 2008 22:12:40 GMT

Tell me about a time when you made a mistake in dealing with a customer situation. What was the final outcome and lessons learned? Answer Date:

Jul 22, Anyone may copy this service from Xerox

Tue, 22 Jul 2008 20:30:00 GMT

We have owned a XEROX 8550 color laser printer for under three years and recently the display panel died leaving the unit unusable. I shopped for

Jul 18, The Importance of Telephone Skills

Fri, 18 Jul 2008 15:27:24 GMT

When you work on the phone all day as a customer service representative, good telephone skills is the one aspect that will make or break your success.

Jul 18, Call Center Careers

Fri, 18 Jul 2008 14:18:53 GMT

Many companies are moving part of their business into the call center world. This provides opportunities when looking for a call center career.

Jul 18, How to set up an ergonomic workstation

Fri, 18 Jul 2008 14:12:56 GMT

Health and safety is such a big factor sitting at a desk all day to perform your job duties, setting up an ergonomic workstation is in the best interest of both employees and employers alike.

Jul 18, Your Raves - Good Customer Service Stories and Best Practices

Fri, 18 Jul 2008 12:45:12 GMT

Read and share stories about good customer service, put those who gave it in the limelight!

Jul 18, Your Rants - Bad customer service experiences and stories

Fri, 18 Jul 2008 12:25:34 GMT

Read and share bad customer service stories so others can learn from it.

Jul 17, Inspirational loyalty quotes

Thu, 17 Jul 2008 18:53:14 GMT

These loyalty quotes will motivate change towards customer centric thinking for Customer Service

Jul 15, A customer service definition from the Customers point of view

Tue, 15 Jul 2008 16:44:13 GMT

Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer

Jul 13, How do you deal with an irate customer who believes you've been negligent?

Sun, 13 Jul 2008 20:20:30 GMT

I run a retail tire dealership. Recently, I've had the husband of a customer, make a thinly disguised threat to sue me, or cause a public scandal, if

Jul 13, How to handle flirting customers?

Sun, 13 Jul 2008 19:36:40 GMT

How can a female sales agent be polite and at the same time take a flirty customer attentions on her butt to make him buy the product ... how can she

Jul 11, A Quality Call Center Begins with Quality People

Fri, 11 Jul 2008 10:16:59 GMT

The main focus of a customer service call center is to provide excellent customer care to retain clients. What people are involved in a quality call center operation?

Jul 10, Allstate Insurance

Thu, 10 Jul 2008 19:02:02 GMT

In a recent fender bender with my vehicle, I dreaded the phone call to the insurance company regarding the process for repairing my vehicle and

Jul 10, Support Tracker.Net

Thu, 10 Jul 2008 18:44:27 GMT

Support Tracker.Net is a Web based help desk. It is one of the modules of TrackerSuite.Net, which also includes other business applications for

May 10, Customer Service eCards

Sat, 10 May 2008 21:12:20 GMT

Send a free customer service ecards to a recipient of your choice!

Apr 28, Obituary - Customer Service Is Dead

Mon, 28 Apr 2008 22:34:06 GMT

Customer Service is dead, and the time has come to bury it. It's become very old indeed, and has outlived its purpose...

Apr 28, A Customer Service Fable: The Napkin, the Melon, and the Monkey

Mon, 28 Apr 2008 22:16:38 GMT

The Napkin, the Melon, and the Monkey (a customer service fable), is not too big, an easy read. Don't let the size deceive you though, this little book has a powerful story to tell.

Apr 28, Great customer service books

Mon, 28 Apr 2008 22:16:35 GMT

I've read many customer service books, but these are my absolute favorites. One choice will amaze you!

Feb 16, Short Customer Service Survey

Sat, 16 Feb 2008 21:35:56 GMT

Please participate in our short survey... Answer just 5 easy questions, that's all there is to it!

Feb 16, Sainsbury's Supermarket, Harlow, England

Sat, 16 Feb 2008 09:08:45 GMT

This is not a single outstanding customer service event so much as a recognition of consistency over time - a gold medal for the marathon rather than