Your Raves - Good Customer Service Stories and Best Practices

Being delighted with good customer service really makes you feel great, doesn't it? If a person makes you feel like you are the most important customer for that company, it can really make you feel like on clouds!

Here's your chance to put the limelight on those who deserve it!

Don't stop by telling that you received great service by company So-and-so, but also share what they specifically did that made you feel a VIP... Others can learn from that on how to delight you and other customers.

The result? More delighted customers. And hopefully, more delightful stories right here!

Original "Best Practices" Articles

Sew and So, UK's largest online Needlecraft shop

Sitesell, Home of Site Build It! (used by yours truly!)

Slim Fast, best practice for building an online community

(Scroll down to see links to other visitor's stories)

If you have a bad customer service experience to share, we're also very interested in that. Please use this page to share your bad service story. If you simply want to contact us, please do not use the form below, but go to our contact info page. Thanks!

Ready to celebrate good customer service?

Good customer service makes your life as a customer just that much easier. But when you experience exceptional customer service, it kind of makes you feel proud to be a customer of that particular companty, doesn't it?

Here's your chance to shine a spotlight on an organization or person that delighted you as a customer!

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They care for customers...

Ok, here are the stories about businesses that go the extra mile!

Being on par in terms of price and quality only gets you into the game.
Service wins the game.

TONY ALESSANDRA

Amana Takaful Insurance (Sri Lanka) My car met with an accident and I had to call the hotline to intimate the claim, I was in state of panic.

The agent who answered my call first pacified ...

Wow Service by First American Corelogic I had a problem with my program that I purchased from them and called them for help (I work in the Title Insurance business and need to be up and running ...

Harris Teeter At Harris Teeter, the checkout boy bagged groceries and offered to take them out to the car for me.

It made me feel like a valued customer. :-)

...

Anyone may copy this service from Xerox We have owned a XEROX 8550 color laser printer for under three years and recently the display panel died leaving the unit unusable. I shopped for service ...

Allstate Insurance In a recent fender bender with my vehicle, I dreaded the phone call to the insurance company regarding the process for repairing my vehicle and renting ...

Better Services at Kigali City Council It was just after the retrenchment of unqualified civil servants that i was acquired as an Administrative assistant in the Political and Social Development ...

Sainsbury's Supermarket, Harlow, England This is not a single outstanding customer service event so much as a recognition of consistency over time - a gold medal for the marathon rather than the ...

Quality Hotel Vica in Alta, Norway: Delivers! As part of me visiting my good friend Alf in Norway, we made a roundtrip through the north of Norway, visiting many illusturous places like Alta (home ...

Site Sell's Support goes to the Top I hope that it is Okay to rave about the customer ‘love’ of this company Erwin, because you have already done so on your ebusiness best practice page....

Acer Computer My Acer laptop computer simply died one day, and I couldn't even turn it on!

I expected the usual hassle that one gets calling a computer company ...

Waitrose Supermarket - UK I have to follow a special diet and needed some gluten free flour. I visited a new Waitrose and searched for the flour on the shelves without luck.

I ...

Great Sprint Service My experience with Sprint was great! Been so well taken care of by Kirsty-BR456132.

She just made things go smooth...

THANK YOU KIRSTY!!

This ...

Great service from Schleich Our son has been a longtime fan of the Schleich handpainted figures, especially the "World of Knights" series.

Recently, for his birthday he got a ...

Chear.nl I planned to buy a new mobile phone, but the cell phone of my choice was pretty expensive... then I found it very cheap at Chear.nl .

Now, finding ...