Our Customer Service Blog
Stay current with all that's happening here at CustomerServicePoint.com!
Whenever we add or change pages it will be listed here, and at the same time added to the accompanying RSS-feed (What's an RSS feed?).
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Jun 12, 2009, Help Desk Authority (formerly BridgeTrak for Web)
Help Desk Authority for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers. Software
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Jun 12, 2009, Amana Takaful Insurance (Sri Lanka)
My car met with an accident and I had to call the hotline to intimate the claim, I was in state of panic. The agent who answered my call first
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Jun 5, 2009, Looking for a Slogan for Customer Service Week?
Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.
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Jun 5, 2009, Free Goodies: Customer Service eBooks and Tools
In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!
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Jun 5, 2009, Our Free Help desk software and customer service tool directory
Plenty free help desk software is available to aid customer service. This is our directory, where suppliers can add tools, and visitors can comment.
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Jun 5, 2009, Customer Service Articles to sharpen the Mind
We've written these customer service articles to shine some light on how we see customer service.
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Jun 5, 2009, Free Web Based Help Desk Solution - test results
This web based help desk solution has a free basic option that may fit your needs. I've checked it out for you!
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May 23, 2009, Why is Good Customer Service Vital?
Wonder why good customer service is VITAL to your business? Let us show you the ways.
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May 21, 2009, Favorite Customer Service Quotes
These Customer Service quotes have been the most inspiring or insightful to me, maybe they are an eye-opener for you too!
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May 2, 2009, My Customer Relationship Management definition. CRM defined.
CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.
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May 1, 2009, SBI! Motherīs Day Special
Just heard the good news that SBI! (which is short for Site Build It!, the all-in-one online tool I personally use to research, build, host & market my own online business) is doing a new promotion.
The regular price is already a steal, given the fact that you get all the tools and help you need to build a single online business, now you get a 2nd one for just $100 more.
I've learned so much from SBI! that I could become my own boss. It's an MBA in a box.
Check it out, it's highly recommended.
At your service,
Erwin.
P.S. While SBI! is all you need, if you need more hand-holding or encouraging to build your own online business, check out SBI! eLearning.
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Apr 25, 2009, Customer Surveys 101
An outline on how you can perform successful customer surveys, from setting a goal for it through analyzing the results and follow-up on it.
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Apr 18, 2009, Twitter Marketing: If Your Customer Twitters, Should You?
If Twitter is a new place for your customers to reside, should you do 'Twitter Marketing'?
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Mar 27, 2009, Wow Service by First American Corelogic
I had a problem with my program that I purchased from them and called them for help (I work in the Title Insurance business and need to be up and
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Mar 26, 2009, I'm on Twitter! Does that make me a 'twit'? :-D
Ok, I bit the bullet to see what all the buzz was about. Looking from the outside in I really didn't get Twitter.
So, now I'm 'tweeting' myself. You'll get to know me a bit better, but I'll also share it whenever I find customer service things I love or dislike.
My twitter link is twitter.com/CustomerLover
Appropriate call-sign, don't you think?
Mar 26, 2009, Online course for building an Online Business
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This course is given in over 40 universities, and not only do you learn how to do it, you also get the tools to actually do what you've learned.
I use Site Build It! for over 6 years now, and I'm thrilled it's now available for those people who'd rather learn it in group.
Highly recommended!
Mar 22, 2009, Headset Buying Guide: Wireless Computer Headsets
Wireless Computer headsets--features, pros and cons, and products.
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Mar 22, 2009, Headset Buying Guide: 'In the Ear' Headsets
Headphones in which 'in the ear' style is used, the speakers are inserted into the ear canal while the microphones are located at the cords.
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Mar 18, 2009, Headset Buying Guide: Clear Voice Tube Microphones
One of the many types of microphones available in the market is the clear voice tube variety.
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Mar 18, 2009, Headset Buying Guide: Binaural Headsets
Binaural headsets enable users to listen to stereo sound. These headsets have the ability to block most of the background noise, by covering both ears, and provide stereo sound.
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Mar 18, 2009, Headset Buying Guide: Headphone Amplifiers
Headphone amplifiers are devices that increase voice or music clarity and increases potential volume for various types of headphones.
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Mar 14, 2009, Privacy Policy for Customer Service Point
The privacy policy of Customer Service Point.
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Nov 30, 2008, Zendesk
Zendesk HelpDesk 2.0 is an on-demand helpdesk solution for businesses and corporate IT organizations based on the latest Web 2.0 technologies.
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Nov 15, 2008, Q&A: My Staff is in a Rut...
My staff seems to be in a rut! They are seemingly not listening to our callers! What kinds of things can I do that will help improve Customer Service?
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Sep 30, 2008, Getting in Touch with Customer Service Point
Contact info for Customer Service Point. Note: we're NOT support for Bell, Dell, T-Mobile, Acer, etc.
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