Our Customer Service Blog
Stay current with all that's happening here at CustomerServicePoint.com!
This page is our service to you to keep up-to-date with all that's constantly happening here, without having to search through the site for new added info. Whenever we add or change pages it will be listed here, and at the same time added to the accompanying RSS-feed (What's an RSS feed?).
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Jan 9, 2010, Customer Service Work from Home
Doing customer service work from home as an agent may seem like just a dream to some people, but for thousands of people it is a reality. Here's my personal experience.
Permalink -- click for full blog post "Customer Service Work from Home"
Jan 9, 2010, Best advice starting small business: do what the big guys don't
When I advice starting small business, my answer is great Customer Service. 35% of big businesses don't even answer e-mail. You can do better...
Dec 19, 2009, New SBI! 2.0... I highly recommend it!
Customer Service Point was created with a tool called SBI (Site Build It). I started it 6 years ago, and it's going stronger than ever!
Through SBI I learned what it takes to run a business, and early this year I became my own boss. Not an overnight success, but don't believe those stories that you can have a thriving business in the next 24 hours. It just doesn't work that way (otherwise everybody would be doing it!).
For serious people who want to build a real work-from-home business, I highly recommend the new SBI! version 2.0 (which allows website visitors to build free content and traffic for you).
Read more about SBI! 2.0 (check out the 2-for-1 deal!)
Dec 12, 2009, What's 2010 going to bring?
As the year is coming to an end, I'm looking back at 2009, what it has brought me personally, and what 2010 could bring you.
Wishing you a Merry Christmas and Happy New Year!
Warmly,
Erwin & Marjan Steneker.
Permalink -- click for full blog post "What's 2010 going to bring?"
Oct 4, 2009, Finding Customer Service Jobs Online
Tips to find great customer service jobs online - You do not have to leave your house to find good customer service jobs. You do not even have to have years of experience to get hired!
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Oct 3, 2009, Favorite Customer Service Quotes
These Customer Service quotes have been the most inspiring or insightful to me, maybe they are an eye-opener for you too!
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Oct 3, 2009, Sugar CRM - Sugar Express, CRM for Small Business
Sugar CRM offers smaller and more budget-conscious organizations an excellent opportunity to leverage the power of CRM with minimal cost and effort.
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Oct 3, 2009, My Customer Relationship Management definition. CRM defined.
CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.
Permalink -- click for full blog post "My Customer Relationship Management definition. CRM defined."
Sep 14, 2009, What is Customer Service? The Essence of Great service
What is the essence of great customer service? What IS customer service really?
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Aug 27, 2009, Free Goodies: Customer Service eBooks and Tools
In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!
Permalink -- click for full blog post "Free Goodies: Customer Service eBooks and Tools"
Aug 27, 2009, Looking for a Slogan for Customer Service Week?
Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.
Permalink -- click for full blog post "Looking for a Slogan for Customer Service Week?"
Aug 27, 2009, Get ready for Customer Service Week!
In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.
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Aug 27, 2009, A customer service definition from the Customers point of view
Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer
Jul 29, 2009, 8 Keys to Good Customer Service
If you have the keys to good customer service, you have access to minds and hearts of customers.
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Jun 12, 2009, Help Desk Authority (formerly BridgeTrak for Web)
Help Desk Authority for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers. Software
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Jun 12, 2009, Amana Takaful Insurance (Sri Lanka)
My car met with an accident and I had to call the hotline to intimate the claim, I was in state of panic. The agent who answered my call first
Permalink -- click for full blog post "Amana Takaful Insurance (Sri Lanka)"
Jun 5, 2009, Our Free Help desk software and customer service tool directory
Plenty free help desk software is available to aid customer service. This is our directory, where suppliers can add tools, and visitors can comment.
Jun 5, 2009, Customer Service Articles to sharpen the Mind
We've written these customer service articles to shine some light on how we see customer service.
Permalink -- click for full blog post "Customer Service Articles to sharpen the Mind"
Jun 5, 2009, Free Web Based Help Desk Solution - test results
This web based help desk solution has a free basic option that may fit your needs. I've checked it out for you!
Permalink -- click for full blog post "Free Web Based Help Desk Solution - test results"
May 23, 2009, Why is Good Customer Service Vital?
Wonder why good customer service is VITAL to your business? Let us show you the ways.
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Apr 25, 2009, Customer Surveys 101
An outline on how you can perform successful customer surveys, from setting a goal for it through analyzing the results and follow-up on it.
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Apr 18, 2009, Twitter Marketing: If Your Customer Twitters, Should You?
If Twitter is a new place for your customers to reside, should you do 'Twitter Marketing'?
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Mar 27, 2009, Wow Service by First American Corelogic
I had a problem with my program that I purchased from them and called them for help (I work in the Title Insurance business and need to be up and
Permalink -- click for full blog post "Wow Service by First American Corelogic"
Mar 26, 2009, I'm on Twitter! Does that make me a 'twit'? :-D
Ok, I bit the bullet to see what all the buzz was about. Looking from the outside in I really didn't get Twitter.
So, now I'm 'tweeting' myself. You'll get to know me a bit better, but I'll also share it whenever I find customer service things I love or dislike.
My twitter link is twitter.com/CustomerLover
Appropriate call-sign, don't you think?
Mar 22, 2009, Headset Buying Guide: Wireless Computer Headsets
Wireless Computer headsets--features, pros and cons, and products.
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