Our Customer Service Blog
Stay current with all that's happening here at CustomerServicePoint.com!
Whenever we add or change pages it will be listed here, and at the same time added to the accompanying RSS-feed (What's an RSS feed?).
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May 17, 2008, Getting in Touch with Customer Service Point
Here's where you go when you want to come into contact.
Permalink -- click for full blog postMay 17, 2008, Get ready for Customer Service Week!
In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.
Permalink -- click for full blog postMay 10, 2008, Customer Service eCards
Send a free customer service ecards to a recipient of your choice!
Permalink -- click for full blog postMay 4, 2008, Site Build It! Mothers Day special
As you may or may not know, we're using Site Build It! for building and maintaining CustomerServicePoint.com. Instead of just being 'a tool' (as you find by most other webhosts), it's a combination of a proven method to build highly ranking, traffic pulling sites (1,500 visitors/day on our site!) and the tools needed to execute.
This is an excellent gift for Moms who dream of working at home, seeing the kids grow up (instead of just tucking them in at night!)
We highly recommend it!
Click for more infoApr 28, 2008, Obituary - Customer Service Is Dead
Customer Service is dead, and the time has come to bury it. It's become very old indeed, and has outlived its purpose...
Permalink -- click for full blog postApr 28, 2008, A Customer Service Fable: The Napkin, the Melon, and the Monkey
The Napkin, the Melon, and the Monkey (a customer service fable), is not too big, an easy read. Don't let the size deceive you though, this little book has a powerful story to tell.
Permalink -- click for full blog postApr 28, 2008, Great customer service books
I've read many customer service books, but these are my absolute favorites. One choice will amaze you!
Permalink -- click for full blog postMar 1, 2008, Privacy Policy for Customer Service Point
The privacy policy of Customer Service Point.
Permalink -- click for full blog postFeb 16, 2008, Short Customer Service Survey
Please participate in our short survey... Answer just 5 easy questions, that's all there is to it!
Permalink -- click for full blog postFeb 16, 2008, Sainsbury's Supermarket, Harlow, England
This is not a single outstanding customer service event so much as a recognition of consistency over time - a gold medal for the marathon rather than
Permalink -- click for full blog postFeb 16, 2008, Chear.nl
I planned to buy a new mobile phone, but the cell phone of my choice was pretty expensive... then I found it very cheap at Chear.nl. Now, finding the
Permalink -- click for full blog postFeb 15, 2008, Site Sell's Support goes to the Top
I hope that it is Okay to rave about the customer ‘love’ of this company Erwin, because you have already done so on your ebusiness best practice page.
Permalink -- click for full blog postFeb 15, 2008, Holiday bookings, What are my Legal Rights?
I booked a large party (14) holiday in Jersey with a local travel agent. They were informed how much I was prepared to pay, and by the end of my stay
Permalink -- click for full blog postFeb 15, 2008, Why is same service important?
I have one question ... Please explain me: Why is it important to always give the same service to customers? Answer Date: February 14th, 2008. Let me
Permalink -- click for full blog postFeb 12, 2008, Wells Fargo having a Bad Day...
The call center employees of Wells Fargo are terrible. Very rude, very short. Angry almost. I wonder if they are having a bad day in the office...
Permalink -- click for full blog postFeb 12, 2008, British customers
What does a British customer expect from a customer service executive, what are the best ways to make a British customer listen to us?AnswerDate:
Permalink -- click for full blog postFeb 12, 2008, Importance of Customer Retention?
What's the importance of customer retention? AnswerDate: February 12th, 2008. Every company, even the best ones, loose customers. It's a given. To
Permalink -- click for full blog postFeb 12, 2008, Dress Code and Uniforms
I have read what yout think about dress codes for a call center. What are your thoughts on uniforms? Meaning black pants, white button down shirt
Permalink -- click for full blog postFeb 12, 2008, Customer is always Right or Wrong?
While running a business, should we keep the customer first or not? if yes then why? and if not then why?AnswerDate: February 12th, 2008. First off,
Permalink -- click for full blog postFeb 12, 2008, How do YOU service?
how does your company provide good customer service?AnswerDate: February 12th, 2008. Since we don't sell any products, our focus is on providing
Permalink -- click for full blog postFeb 12, 2008, What is the proper customer segmentation generally accepted?
how does business in manufacturing make a customer segmentation? how does business in service make a customer segmentation? how does business in
Permalink -- click for full blog postFeb 12, 2008, Best description of Customer Service?
What is the best description of customer service? AnswerDate: February 12th, 2008. There are many descriptions of customer service, like this one on
Permalink -- click for full blog postFeb 12, 2008, Answers forthcoming!
Due to vacation and illness, we've fallen greatly behind on answering questions posted on 'Ask the Expert'.
Our sincere apologies...
We have disabled the question form for now, so you cannot ask new questions at the time.
We'r working on the backlog...
Permalink -- click for full blog postFeb 10, 2008, One Customer Service Interview Question
What's an example of good customer service in a supermarket?AnswerDate: February 10th, 2008. This is a question that regularly comes up in interview
Permalink -- click for full blog postFeb 10, 2008, Expinion.net Help Desk 6
A web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished
Permalink -- click for full blog post
