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Customer Service work can be quite draining at times. These quotes are like the bolts of lightning you'll need to get your Motivation Motor going again!
Doing customer service work from home as an agent may seem like just a dream to some people, but for thousands of people it is a reality. Here's my personal experience.
In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!
Read and share stories about good customer service, put those who gave it in the limelight!
We've written these customer service articles to shine some light on how we see customer service.
When I advice starting small business, my answer is great Customer Service. 35% of big businesses don't even answer e-mail. You can do better...
Customer retention and turnover increase. The promise of all consumer loyalty programs and every membership program. Can they deliver?
CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.
Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer
In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.
a customer complaint is your opportunity to LEARN. See how to best handle customer complaints
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). However, the subject is not without controversy...
The adage, The Customer is Always Right, is heralded by thousands of customer service reps and business owners alike. But I think most of us have had at least one experience that made us question this
When you're a starting small business, this is the $64,000 question your (potential) customers will ask.
Loyalty programs are marketing instruments. As such, these instruments must be checked against your overall marketing strategy, to be sure they fit in with your total marketing policy.
Offshore outsourcing has been a controversial issue in the customer service industry for some time now. Many feel there are far more negatives than positives, while others see nothing but light.
Customer service agents are a group of professionals under extreme stress. Read about their stress levels and how to of stress relief
Customer Service Point was created with a tool called SBI (Site Build It). I started it 6 years ago, and it's going stronger than ever!
Through SBI I learned what it takes to run a business, and early this year I became my own boss. Not an overnight success, but don't believe those stories that you can have a thriving business in the next 24 hours. It just doesn't work that way (otherwise everybody would be doing it!).
For serious people who want to build a real work-from-home business, I highly recommend the new SBI! version 2.0 (which allows website visitors to build free content and traffic for you).
Read more about SBI! 2.0 (check out the 2-for-1 deal!)
As the year is coming to an end, I'm looking back at 2009, what it has brought me personally, and what 2010 could bring you.
Wishing you a Merry Christmas and Happy New Year!
Erwin & Marjan Steneker.
Tips to find great customer service jobs online - You do not have to leave your house to find good customer service jobs. You do not even have to have years of experience to get hired!
Sugar CRM offers smaller and more budget-conscious organizations an excellent opportunity to leverage the power of CRM with minimal cost and effort.
What is the essence of great customer service? What IS customer service really?
Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.
If you have the keys to good customer service, you have access to minds and hearts of customers.
Help Desk Authority for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers. Software