Comments for General Customer Service Observations

Comments for
General Customer Service Observations

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Aug 14, 2007
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Great article. Good questions!
by: Erwin

Hi Richard,

Thank you so much for this! These really are good questions to ask yourself as a business... especially the first one:

[1. Would you be willing to place your name/reputation on the customer service provided at your company?]

Unfortunately, many would probably not, also because customer service is often very unpersonal... especially if there is a very limited connection with the company service is provided for.

As you can tell, I'm not a big fan of outsourcing customer service. :-)

At your service,

Erwin.