Comments for Friendly Conversation with Yahoo! going Nowhere

Comments for
Friendly Conversation with Yahoo! going Nowhere

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Feb 03, 2008
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Yahoo and Vista Suck
by: Anonymous

I have come to hate Yahoo almost as much as Vista....Almost. I am also unable to get Yahoo mail on Vista. Since Yahoo doesn't give a rats ass, time to move to gmail. And BTW, Yahoo mail is the most open to intercept and tracking of the big 3 (yahoo, hotmail, gmail). So in my opinion, good ridence to Yahoo.

Jan 21, 2008
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This is the original David from the original post...
by: David

So, thanks for your snide remakrs, but yes, I have worked with customers. I work in a country club and let me tell you...they are much more demanding than any other customer using a free service like Yahoo. I graduated with a degree in Hospitality Management and know quite a lot about customer service. That is why I was surprised with this recent conversation...I didn't think that this was a good response to my problem.

I am also the IT person for my club and I know a thing or two about computers. I used my personal laptop in one of our businesses outlets just to see if it was a network problem or if it was the service all together. I don't leave my laptop here for the staff to use, so it would be inconvienant for me to do that, thank you.

The problem is with Vista working with Yahoo mail and no resolution in sight for fixing this problem. I'm just frustrated with this. You guys are total jerks on here snapping at me for this post.

"I'm mad because someone else won't change their stuff to make me happy." Well, Vista is now the new standard for Windows operating systems and I really think that Yahoo could comply with this new standard...and I would like to add that I have tried every operating system with this problem and with every browser available. NO browser works in this particular Vista machine.

Thank you Erwin for your comments though. I truly apprecited them.

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Jan 21, 2008
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Submitted by: David

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So, thanks for your snide remakrs, but yes, I have worked with customers. I work in a country club and let me tell you...they are much more demanding than any other customer using a free service like Yahoo. I graduated with a degree in Hospitality Management and know quite a lot about customer service. That is why I was surprised with this recent conversation...I didn't think that this was a good response to my problem. I am also the IT person for my club and I know a thing or two about computers. I used my personal laptop in one of our businesses outlets just to see if it was a network problem or if it was the service all together. I don't leave my laptop here for the staff to use, so it would be inconvienant for me to do that, thank you. The problem is with Vista working with Yahoo mail and no resolution in sight for fixing this problem. I'm just frustrated with this. You guys are total jerks on here snapping at me for this post. "I'm mad because someone else won't change their stuff to make me happy." Well, Vista is now the new standard for Windows operating systems and I really think that Yahoo could comply with this new standard...and I would like to add that I have tried every operating system with this problem and with every browser available. NO browser works in this particular Vista machine. Thank you Erwin for your comments though. I truly apprecited them.

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Jan 03, 2008
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There are limits to what you can ask of a customer.
by: Erwin (Editor)

In response to "Anonymous", who posted on Jan 2nd, 2008:

"Have YOU ever had a job working with customers?
Doesn't sound like it."

For the record: David, the person who submitted the story, is 'just' a customer sharing his experience. He may or may not have worked with customers, I don't know.

On the other hand, I have had plenty of customer facing experience, and I was somewhat surprised by this conversation, to say the least.

You state that David is unwilling to work around the problem, but let's look at the problem, and the proposed solution:

He cannot get a [web-based] application to work on his new Windows Vista machine. The proposed solution is to change the [Operating system] back to Windows XP. This is similar to advicing to use Firefox instead of Internet Explorer (or vice versa), but worse. Advicing to use a different browser is borderline acceptable, in my opinion, but acceptable. Asking someone to completely revert their operating system is quite another. I have done it once, never again. You just cannot inconvenience a customer like that in my opinion.

From the standpoint of Yahoo this is also a surprising piece of advice. If I were Yahoo, if someone would make me aware that my web-based application is having issues with a new but mainstream operating system, I'd work hard to get the compatibility issues resolved. Because, if I do not, I can write off an increasing number of people adopting Windows Vista as my customer. Not everyone has the convenience of a backup computer to check their mail, after all.

Being Yahoo, one could choose not to resolve the issues. But then I think you have an obligation to notify customers that Hotmail may not be compatible with Vista, and that no action is been taken to resolve this.

Anonymous, you are right that there [are] customers that are unwilling to cooperate, rude, ignorant, and sometimes obnoxious. But there are limits to what flexibility you may expect of your customers; asking to install and use a different webbrowser for your application is borderline, but acceptable. Asking a customer to revert to an older version of their operating system is not, in my opinion.

You can choose to go that route, but don't be surprised that customers don't agree with your policy and take their business elsewhere.

My 2 cents.

Kind regards,

Erwin

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Jan 03, 2008
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Submitted by: Erwin (Editor)

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Comment
In response to "Anonymous", who posted on Jan 2nd, 2008: "Have YOU ever had a job working with customers? Doesn't sound like it." For the record: David, the person who submitted the story, is 'just' a customer sharing his experience. He may or may not have worked with customers, I don't know. On the other hand, I have had plenty of customer facing experience, and I was somewhat surprised by this conversation, to say the least. You state that David is unwilling to work around the problem, but let's look at the problem, and the proposed solution: He cannot get a [web-based] application to work on his new Windows Vista machine. The proposed solution is to change the [Operating system] back to Windows XP. This is similar to advicing to use Firefox instead of Internet Explorer (or vice versa), but worse. Advicing to use a different browser is borderline acceptable, in my opinion, but acceptable. Asking someone to completely revert their operating system is quite another. I have done it once, never again. You just cannot inconvenience a customer like that in my opinion. From the standpoint of Yahoo this is also a surprising piece of advice. If I were Yahoo, if someone would make me aware that my web-based application is having issues with a new but mainstream operating system, I'd work hard to get the compatibility issues resolved. Because, if I do not, I can write off an increasing number of people adopting Windows Vista as my customer. Not everyone has the convenience of a backup computer to check their mail, after all. Being Yahoo, one could choose not to resolve the issues. But then I think you have an obligation to notify customers that Hotmail may not be compatible with Vista, and that no action is been taken to resolve this. Anonymous, you are right that there [are] customers that are unwilling to cooperate, rude, ignorant, and sometimes obnoxious. But there are limits to what flexibility you may expect of your customers; asking to install and use a different webbrowser for your application is borderline, but acceptable. Asking a customer to revert to an older version of their operating system is not, in my opinion. You can choose to go that route, but don't be surprised that customers don't agree with your policy and take their business elsewhere. My 2 cents. Kind regards, Erwin

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Jan 02, 2008
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And you're blaming who now?
by: Anonymous

So, let's get this straight- YOU got a new computer, YOU changed your operating system, and YOU still have another computer, right next to the new one, that works with the company's product perfectly well, and YOU are unwilling to "inconvenience" yourself by working around the problem- and somehow this is THE COMPANY'S fault?

Basically your rant can be boiled down to "I'm mad because someone else won't change their stuff to make me happy."

Have YOU ever had a job working with customers?
Doesn't sound like it.

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