Expinion.net Help Desk 6
by Expinion.net
(Canada)
Public-side knowledge base. Note agent has created a 'World' category; click on files to go to issues in the first sub-category level.
A web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively.
This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledge base useful and informative. (Less tickets will be submitted!) Question & comment submissions include Captcha to help reduce automated spam.
Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) Some of the additional features are Tasks manager, contacts book, uploads manager, and so much more. Visit for online demo to try it out - no registration required.
Includes multiple language interfaces (dynamically), and support for MS Access, My SQL or MS SQL (SQL server) backends on Windows IIS servers.
Source code, install, support & future upgrade are all included, for only $175.
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Note: Meets all currently defined 'important functions', including high-end help desk systems, as defined at customerservicepoint.com (as mentioned here), for only $175, plus $99 for POP3 email to ticket conversion add-on.
Without Site Build It! and Content 2.0 I would've never been able to build this site.
