Elementool Pro

by Erwin Steneker
(CustomerServicePoint.com)

Elementool is a hosted help desk web based solution.

Alongside the free Basic version (stores 200 issues, see Elementool basic test results) Elementool offers Advanced and Pro schemes. Elementool Advanced sets you back $39,95 p/month and stores 2000 issues. If you need to save attachments, an issue history trail, or need to store unlimited issues, go with Pro for $59,95 p/month.

Elementool Inc. has created a suite of hosted help desk web based applications:

* Help desk - store all the messages received from and sent to customers in a database in their account, track and view the correspondence history of each message and assign tasks to team members, generate reports and so on.

* Bug Tracking - track new bugs, prioritize and assign bugs to team members, generate bug reports, etc.

* Time Tracking - monitor projects and resource performance, define different tasks, compare estimated with actual time reports, create Gantt charts and more.

System Requirements
As Elementool is a hosted help desk web based solution, you only need a (modern) Internet Browser and access to the Internet.

www.elementool.com