Customer Service: e-Business Best Practices

These e-business best practices are customer-centric
and focus on outstanding customer service!

A site that promotes excellent customer service is not complete without the succes stories that have a proven track-record when it comes to supporting their customers. These businesses take customers seriously, and their website is clearly designed to aid, not hinder, a wonderful (shopping) experience. In addition, the e-business best practices I selected show easy accesability and straightforward order and return processes.

Shopping at these businesses have made me proud.

Either you get it, or you don't
"DR. PHIL" MCGRAW

Boy... they GET it! ;-)
They really do!

Sew and So

The first on my list is Sew and So, and rightfully so. My wife is a needlepoint adept, she loves to do cross-stitching. But her time is limited, so she only wants to work on top pieces. And Sew and So delivers. That's the first reason I like them, they have top quality products. And their collection is huge too, over 19,000 articles.

Sew and So's web design is simple and straightforward. Searching and ordering is easy, and information on shipping charges and their return policy are just a click away. Contact information is clearly stated on the site. We have made several inquiries to Sew and So, and they have replied with a pleasant, personalized to-the-point answer on the same day, every time.

Delivery is fast. If you live in the UK, your order is usually dispatched withhin 24 hours if the articles are on stock. You are informed on every step through e-mail. Your delivery is well-packaged, and a small complimentary needlecraft gift accompanies your order. Excellent!

Lastly, they encourage customers to grade their performance at ePublicEye, a 3rd party safe shopping network. The results speak for themselves, their report card is impeccable (check out Sew and So's track record yourself).

What more can I say? Great products, a clean and simple web shop. Examplary service. A site that truly deserves to be on my list!

Oh, by the way, I'm in no way affiliated with Sew and So. They've simply convinced me with their outstanding service. But don't take my word for it, go see for yourself why I believe they should be on my list of e-business best practices!

http://www.sewandso.co.uk/