Your Customer Service Questions... Answered!

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Your customer service questions... Answered!

Click below to see questions (plus answers!) from other visitors on this page...

Q&A: Biggest Mistake in Customer Service? 
Tell me about a time when you made a mistake in dealing with a customer situation. What was the final outcome and lessons learned? Answer Date: …

How to handle flirting customers? 
How can a female sales agent be polite and at the same time take a flirty customer attentions on her butt to make him buy the product ... how can she refuse? …

One Customer Service Interview Question 
What's an example of good customer service in a supermarket? Answer Date: February 10th, 2008. This is a question that regularly comes up in interview …

What is Teamwork? 
What is Teamwork? Answer Date: December 24th, 2007 According to Wikipedia , Teamwork is the concept of people working together cooperatively, …

The "Customer is always right" quote... UNKNOWN??? 
Why do you have UNKNOWN as the credit for the quote "The customer Is Always Right"? The American-born businessman Harry Gordon Selfridge settled in …

Importance of Customer Retention? 
What's the importance of customer retention? Answer Date: February 12th, 2008. Every company, even the best ones, loose customers. It's a given. To …

How do you deal with an irate customer who believes you've been negligent? 
I run a retail tire dealership. Recently, I've had the husband of a customer, make a thinly disguised threat to sue me, or cause a public scandal, if …

Holiday bookings, What are my Legal Rights? 
I booked a large party (14) holiday in Jersey with a local travel agent. They were informed how much I was prepared to pay, and by the end of my stay in …

If the client is high temper: how to deal with? 
How do you deal with a client who has a high temper? Answer Date: November 21st, 2007. I have written two articles on this subject. The first …

Are customers still always right? 
You know the age old adage of "The Customer is always right". But... Are customers still always right even when they are so repulsive? Answer …

The Most Important Customer Service Question ! 
What are reasons why having good customer service is important? Answer Date: November 14th, 2007 Dear Anonymous! I've changed the title of …

What does Customer Service mean? 
What does customer service mean? Answer Date: November 14th, 2007. Hi Ericka, In the past I've written two pages on this subject: A

How do you make sure you meet a customer's expectation? 
How do you make sure you meet a customer's expectation? Answer Date: November 12th, 2007 Aha, the 45,700 euro question! ;-) This question …

Great Customer Service!  
Hiya, I have worked in customer services for a number of years now, and I do feel that I have an excellent telephone manner, and I think that I'm good …

Q&A: My Staff is in a Rut... 
My staff seems to be in a rut! They are seemingly not listening to our callers! What kinds of things can I do that will help improve Customer Service? …

Sales Presentation Speech for Customer Service 
I have to give a speech on customer service which will be at our sales forecast presentation. I need some help in what I can say about the customer …

Q&A: What tricks to handle difficult customers? 
I am looking for tricks on how to handel difficult customers. Can you provide some? Answer Date: August 28, 2008. Hi Pradeep, While it may …

Q&A: How do you handle systems outages? 
Hello, I am researching for scripts relating to what to say to customers when they call our contact center and the CSR can't do anything due to technical …

Dress Code and Uniforms 
I have read what yout think about dress codes for a call center. What are your thoughts on uniforms? Meaning black pants, white button down shirt and …

Why is same service important? 
I have one question ... Please explain me: Why is it important to always give the same service to customers? Answer Date: February 14th, 2008. …

Copy of a a diagram 
May I have a copy of quality assurance organizational chart and flow chart? Answer Date: February 10th, 2008. What you see on CustomerServicePoint.com …

Best description of Customer Service? 
What is the best description of customer service? Answer Date: February 12th, 2008. There are many descriptions of customer service, like this one …

Customer is always Right or Wrong? 
While running a business, should we keep the customer first or not? if yes then why? and if not then why? Answer Date: February 12th, 2008. First off, …

What is the proper customer segmentation generally accepted? 
how does business in manufacturing make a customer segmentation? how does business in service make a customer segmentation? how does business in …

How do YOU service? 
how does your company provide good customer service? Answer Date: February 12th, 2008. Since we don't sell any products, our focus is on providing …

British customers 
What does a British customer expect from a customer service executive, what are the best ways to make a British customer listen to us? Answer Date: February …

Staying Nice.... 
How do you keep a happy face on even when customers can be really rude? Answer Date: December 20th, 2007 You don't. If someone is really rude …

How to make customers reach you? 
We are a large retail insurance agency, our customers are having a hard time reaching a "human" or hearing a live voice answer the phone when they call. …

How to provide good service with just 2 reps? 
My boss's #1 priority is customer service, how are we to meet this demand with only 2 Customer service Reps? Answer Date: November 2nd, 2007 Hi! …

 

Top of Customer Service Questions