Customer Servings - a customer service newsletter in your mailbox

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"Customer Servings"

Are you looking to retain your customers? Our customer service newsletter promotes superb customer support, as it is key to make loyal advocates out of your customers.

Customer Servings focuses on value-adding articles, a customer service newsletter delivered free to your mailbox!

Customer Support is the next wave on the Internet. Learning quickly by example, online customers are demanding top quality support these days.

You have to deliver or you'll find your customers taking their business elsewhere.

Subscribe simply by entering your info in this subscription form:

Important note: Spam filters that are active at your ISP, mail service and/or mail client, may accidentally filter out the newsletter. Read how you can make sure you receive messages from me.

Unsolicited Testimonial

"Thank you for the website. I am now acting as a customer service rep in a transnational company in China. Now I am more clear and could be more confident with your tips on line. Thank you very much." – Betty Yanchangluo, Franke Kitchen Equipment Co. (China)

There are no traffic jams along the extra mile.
ROGER STAUBACH

If you are willing to "go the extra mile", and are ready to take the next step in Internet marketing, then subscribe now. You could learn something from my customer service newsletter.

Want to know more first?

Here's what you can expect from Customer Servings when you subscribe:

Interesting articles on the greater subject of customer service.
Sometimes you will find a Help desk software test of a tool that helps customer support departments. Not a mere rehash of the functions stated by the vendor, but me behind the keys, getting down to the nitty-gritty of the system. This will save you valuable time if you are considering a new tool, and you will stay on top of new developments in CRM and help desk software
Once in a while I will do a Book review. Read only the books that are really worthwile!
Intrigueing Quotes that will inspire you and your crew
Information on What's new at Customer Service Point.com
Access to the Exclusive Member Info Point (password protected).

Still not sure? Check out the Back Issues.

Can you trust me with your data?

You may be reluctant to give up your e-mail address and name. We're talking about your PRIVACY here! I understand this. So I promise that I will not betray your trust. Your e-mail address will not be sold or shared with any 3rd party. In fact, I will only use it for sending the Customer Servings e-zine. You have my WORD on that!

To make absolutely sure that it is you subscribing, the subscription process double-checks with you that you want to subscribe. This means that you will receive an e-mail to confirm your subscription. If you change your mind about subscribing, don't do anything. You're e-mail address will not be added to the database.

To round it all of, you can at any time decide that you do not want to receive the e-zine anymore, you can unsubscribe by the click of a button. From that moment on, you won't get any more customer support articles from me.

You stay in control over your mailbox!

Bonus for Subscribing

When you subscribe, you'll get immediate access to the exclusive Member Info Point. From there you can download these free e-books:

Bonus #1
Excellent Upselling & Cross-selling
Many employers offer incentives for upselling and cross-selling, but there isn't much training material available that will show you exactly what it takes to upsell and cross-sell your customers in such a way that they will thank you for it.

Learn what it takes to secure those incentives for yourself!

Upselling and cross-selling is becoming an increasingly important aspect of many call center jobs. And for good reason, as it's a proven strategy to increase the bottom line of a business with minimum effort.

But when it comes to training, they expect you to know what to do. Even if you have no sales experience at all!

To remedy that. we created this 38 page guide that shows you, in an easy to read, no-fluff style, exactly what you need to know and do to become the best in upselling and cross-selling at your business.

Bonus #2
Headset Buying Guide
Us customer service folks spend a lot of time on the phone, don’t we?

Being able to do it in comfort and perhaps a little style is of the utmost importance, if we are to do a good job.

But when making a choice for a good headset, there are so much factors to consider: in
the ear or over the head? Corded or wireless? Roaming distance? Security? Comfort? Price? Quality?

For this reason I wrote this headset buying guide. To educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function.

Bonus #3
Quotes Screensaver
We've created the coolest (Windows) screen saver that we could conceive...

The screen gets black as closing curtains. Then, one after another, favorite customer service quotes are shown fading in and out.

Bonus #4
Efficient e-mail with
Outlook 2003
If you have a business, answering your e-mail promptly is highly important. If the volume of e-mail is large, you need special software (such as help desk software) to manage it.

If you are a small business, e-mail volume is likely to be much smaller. In that case, a good use of your e-mail client may work well.

In this free e-book I have written down step-by-step procedures.

I would be honored to welcome you as a new member of the Customer Servings family. And I'm looking forward to hear from you, and learn about subjects that interest you, or comments on how to make the e-zine better.

Unsolicited Testimonial

"Thank you so much for your input. It was great to have it confirmed that I am doing the right thing." – Iris Wood, Perth, Western Australia

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