Customer Service Training, Forbidden phrases

I think that most of us associate customer service videos with customer service training. Here's a preview of one of the training video's of Nancy Friedman, the Telephone Doctor.

In this video, she's dicussing 3 forbidden phrases that you shouldn't use in customer service.  Plus, she'll show you how you can easily turn those phrases around!

So what makes these phrases forbidden phrases?

They are sending the wrong signal to your customer, which will make it much harder for you as a customer service representative to work towards a solution or resolution for your customer.

So don't make these mistakes, because they are so easy to circumvent!

Top of Customer Service Forbidden Phrases

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