Customer Service eBooks and other Stuff for Customer Service Excellence
They can be easily duplicated, but a strong customer service culture can’t be copied.
JERRY FRITZ
Achieving customer service excellence is not easy. Difficult customers, lacking communication, and failing computer systems are really challenging.
I'm committed to build a collection of eBooks to help you overcome these challenges, and make your customer service shine. Even when you're working on a shoestring.
And if I can think of fun or useful tools, I will add those too!
Free Customer Service Ebooks
The following customer service ebooks are available free to subscribers of the Customer Servings Newsletter.
Excellent Upselling &
Cross-selling
Many
employers offer incentives for upselling and cross-selling, but
there isn't much training material available that will show you exactly
what it takes to upsell and cross-sell your customers in such a way
that they will thank you for it.Learn what it takes to secure those incentives for yourself!
Upselling and cross-selling is becoming an increasingly important aspect of many call center jobs. And for good reason, as it's a proven strategy to increase the bottom line of a business with minimum effort.
But when it comes to training, they expect you to know what to do. Even if you have no sales experience at all!
To remedy that. we created this 38 page guide that shows you, in an easy to read, no-fluff style, exactly what you need to know and do to become the best in upselling and cross-selling at your business.Only available as download after subscribing to Customer Servings
Headset Buying Guide
Us
customer service folks spend a lot of time on the phone,
don’t we?Being able to do it in comfort and perhaps a little style is of the utmost importance, if we are to do a good job.
But when making a choice for a good headset, there are so much factors to consider: in
the ear or over the head? Corded or wireless? Roaming distance? Security? Comfort? Price? Quality?
For this reason I wrote this headset buying guide. To educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function.
Read the "Headset Buying Guide" online
Efficient
e-mail with Outlook
2003
If you have a
business,
answering your e-mail promptly is highly
important. If the volume of e-mail is large, you need special software
(such as help desk software) to manage it.If you are a small business, e-mail volume is likely to be much smaller. In that case, a good use of your e-mail client may work well.
In this free e-book I have written down step-by-step procedures.
Read "Efficient E-mail with Outlook 2003!" online
Free Quotes Screensaver
We've created the
coolest
(Windows) screen saver that we could conceive...
The screen gets black as closing curtains. Then, one after another, favorite customer service quotes are shown fading in and out.
It's totally safe to install (no virus!), it even comes with a little uninstall program that gets rid of it if you don't like it after all!
More Coming Up!
I
would be honored to
welcome you as a new member
of the Customer Servings family. And I'm looking forward to hear from
you, and learn about subjects that interest you, or comments on how to
make the customer service ebooks better.
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At your service,
Erwin & Marjan Steneker,
customerservicepoint.com
