Customer Service Articles to Sharpen the Mind
Through time, we've written a couple of customer service articles
(among the others that can already be found on the site) that shine
some light on how we see customer service. Enjoy!
How
to show the Value of a Call Center Career / Customer Service Career?
Recently I received this question on showing the value of a call
center career or customer service career from one of our newsletter
subscribers.
Are
you Game? An Introduction to Customer Service Games
Customer service games are just like other games such as scrabble,
cards, role playing or computer games. But the basic aim of this
category of games is to improve a person’s customer care
abilities and help him or her gain useful knowledge in the field.
Get ready for Customer Service Week...
Appreciation for customer service is a nationally recognized annual
celebration week in October. Yet so many companies don't do anything
to show their appreciation. Get ready for Customer Service Week.
Customer Surveys 101
Often, customer surveys are poorly executed. Which is too bad,
because organizations that conduct surveys show that they understand
the importance of asking the opinion of their customers.
Outsourcing of Customer Service and Call Centers, what's the buzz?
The buzz is all about customer service and call center outsourcing,
also known as BPO (Business Process Outsourcing). According to
Gartner, the out sourcing market in Europe has grown with over 6%,
BPO with 10%. The market for offshore (sourcing to low wage
countries) is growing with a whopping 40% this year! However, the
subject is not without controversy. So what's it all about?
Relief stress, when it's wearing you thin...
Need to relief stress? If you have ever worked as a customer service
representative, then you know that stress simply comes with the job,
and many struggle to relief stress.
What is Customer Service?
Recently someone asked me: "What is customer service, really? What's
the essence of great customer service? So I wrote a short customer
service article about it.
Customer Service Twilight Zone
Sometimes I'm just taken by surprise when it comes to customer
service. In this case, a Dutch "bricks" warehouse of name and fame,
that is actually quite active in the "clicks" department... ie. the
Internet.
Lack of internet privacy shy away customers
Customers demand Internet privacy... and you'd better sit up and
take notice! Customers concern over Internet privacy issues is on
the rise, and for good reasons as recent studies and incidents have
shown.
The
Cost of One Dime
I went to buy a bread and didn't have enough money on me to pay for
it. In fact, I was just a dime short. I asked the man behind the
counter what to do. His answer astounded me.
The customer is always right, right?
Read this customer service article about the worst abuse by a customer I have ever
read, and why I still think that the customer is always right.
The Importance of Telephone Skills
Telephone skills are the most important aspect of being successful
in a call center job. When you work on the phone all day as a
customer service representative, the telephone is the one and only
tool that will make or break your success.
The Power Within
Maintaining a good customer relationship is extremely important for
customer service call centers. There isn’t any one thing in
particular that will make this happen for companies, as many
components will mold to set the tone.
More customer service articles by other authors...
Top of Customer Service Articles
