Client/Server Help Desk Software Directory

My service to you... a client/server help desk software directory, where suppliers can submit information on their tools, and visitors who have had experience with that tools can grade it and comment on it. I've been working in support (both sales and IT) for some years now, and found that keeping track of each customer request or inquiry is extremely important for measuring the performance in delivering solutions.

Client/Server Help Desk Software Suppliers, add your tool here

Looking for a Client/Server Based tool, or wish to rate? See the Client/Server Help desk tools

Support software functions
People often ask what the functions I'm looking for in help desk software. There's quite a lot to cover, since the support job is such a versatile one. I recently took the time to list those functions, so if you'd like to know, check out my list of most important functions of help desk and bug tracking software.

Software Suppliers: Add your Tool!

You are invited to add information about your client/server help desk solution(s).

There are a few rules:

• One submission per tool, only resubmit if you have a new version.
• No hype please, just plain features will do! (Hype will be edited out)
• Max. 3000 characters, so focus on the most important info.
• Max. 1 URL is allowed.
• Visitors will be able to comment on your tool (in fact, we encourage you to ask users to submit their experiences)
• We reserve the right to dismiss a submission without informing you, or providing a reason.

Name of your Client/Server Help Desk Solution

Important information on your tool (No hype please!) [ ? ]

Close Help Entering your info is easy to do. Just type!... Your story will appear on a Web page exactly the way you enter it here. You can wrap a word in square brackets to make it appear bold. For example [my story] would show as my story on the Web page about your tool. TIP: Since most people scan Web pages, include your main features in your first paragraph.

Upload A Screenshot (JPG only) [ ? ]

Close Help Do you have a screenshot to add? Or maybe a logo Great! Click the button and find it on your computer. Then select it. NOTE: Only JPG allowed.

Add Picture Caption (optional) 

Author Information (optional)

To receive credit as the author, enter your information below.

Your Name	(first or full name)
Your Location	(ex. City, State, Country)

Submit Your Contribution

Check box to agree to these submission guidelines.

(You can preview and edit on the next page)

Client/Server Help Desk Software Solutions

Below are all listed client/server help desk solutions in order of visitor provided rates. Click on each to see the information provided. You can then also read comments other visitors have made on the tool (if any), or add your own rate and comment.

AyaNova CE 
AyaNova.com offers a low cost help desk support software package with many features of their higher priced peers.

AyaNova CE was originally created ...

Pathworks Software  Not rated yet
Pathworks Software offers innovative help desk and customer support software for a Web 2.0 world. We offer Self Service that simply works, tech support ...

BridgeTrak for Windows  Not rated yet
BridgeTrak for Windows Offers...
help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems ...

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