Acer Computer

My Acer laptop computer simply died one day, and I couldn't even turn it on!

I expected the usual hassle that one gets calling a computer company ... long waits and customer service representatives who do not speak intelligible English ... but Acer computer suprised me by being promptly available and having knowledgeable customer service representatives to quickly help me send in my computer for warranty repair.

I'm not sure how the whole repair process will go, but I was very pleasantly suprised by their helpful and prompt customer service staff!

Comments for
Acer Computer

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Nov 12, 2009

Worse Service Ever
by: Sandra Edgar

My Acer crashed under warranty and while the repair time was long it was repaired. Now it has crashed again nd needs yer another new mother board and the automated service informed me that it is out of warranty and hung up on me. Needless to say this will be the last Acer i ever buy!

Oct 05, 2009

Acer does not care
by: Toni

I purchased an Acer laptop with over heated around the top, and longer booted up. I sent the computer back for repairs to only be told I would need to $199.00 for repair. I am a 48 year old woman. They said the screws had been taken and a wire cut, therefore the repair was no longer under warrenty. They accused me of doing this and refuse to fix the laptop that happened to be less than a year old. I took the call all the way to corporate with no one willing to help me. They all sound like broken records repeating the same thing. I was told by UPS store worker they ship at least 15 compouter back a week...wow! Acer did not want to honor the warrenty and now I'm out of my hard earn money and no laptop.

Jul 29, 2009

bad customer service
by: martin

i bought the acer aspire one, 2 months later my password wouldent work, its a 3 letter password, so i didint 4 get it or miss spell it,i called acer customer suport, that sent me 2 another department, that said it was a software problem and i would have 2 pay with a credit card 4 a service teck 2 walk me throught the steps, i asked about my 1 yr warrenty, thay said that warrenty only covered hardware not software,i said no, i googled my problem, and i left my sd card in the slot, and that caused my problems, i will never buy an acer product again, my last laptop was hp, there customer suport was awsome,

Jun 11, 2009

I wish I'd bought the HP
by: Maggie

I just got an Acer Aspire X1700 desktop. I installed it yesterday. I had problems with it immediately, got frustrated and just quit for the night. Today, I found it cannot connect to the internet. Customer service was extremely disappointing. I had a really hard time understanding the gentleman I got on the phone -- heavy accent, talked fast and lots of static on the line. He seemed to get angry with me because I had to ask him to repeat himself frequently. Apparently, a driver or something is missing. I talked to another customer service rep who was more easily understood, but no more helpful. Both advised me to just go to an Acer website, download something to a zip drive and install on my BRAND NEW computer. "Happens all the time; very simple to fix." Uh huh. I happen to think several surgical procedures are simple. Doubt they'd feel the same.

I don't even pretend to know a whole lot about computers, but this is the 4th desktop I've had, first Acer after 2 Compaq and 2 HP. Unfortuneately, I waited 4 days too long to install after purchase. It's been more than 2 weeks, or the whole mess would just go back to Best Buy and I would get the HP.

I'll never go near an Acer product again, largely because of the poor customer service experience I've had.

May 31, 2009

My experience was wonderful
by: Lucia

I bought a very inexpensive Acer laptop for my mother to use Skype and e-mail. Just after the warranty expired it quit working. I e-mailed Acer (without much hope) and received a phone call from a representative. He authorized the repair, the motherboard was replaced and the computer is working. The whole experience was a surprise and I am recommending everybody to buy Acer products if they are thinking about a PC (I'm a very happy Mac user), since I had to deal with other companies before and their service was very poor.

May 07, 2009

Acer--customer service?????
by: Anonymous

I tried to get my battery replaced, because it will not hold a charge. It is still under warranty. I called the number and was so HARD to understand them!!! The customer service is located in India.

They wanted me to give them my credit card number and would ship me the new battery. I, in turn, would send the defective one back--WHAT IS WRONG WITH THIS??? Never--ever give someone your number to hold!!!!!!

The other way was to send the battery in to them. NO WAY...I am not leaving a big opening in my computer.

SOULTION: Turn matter over to the state attorney's office. This is a legal matter!!!!

Feb 18, 2009

Keys
by: Anonymous

For some reason my keys seem to pop off for no reason at all! now i have a total of 3 keys missing in less than a week and one is starting to fall off.

I am only a teenager and my last laptop broke so this is my second laptop and i am not allowed a new one because i went with the new Acer which was really expensive but i have used desktops and other peoples laptops and they tend to hit the keyboard much harder than I do but they don't have any of their keys missing!

Feb 20, 2008

To John...
by: Erwin

John,

Your comment here at CustomerServicePoint.com doesn't go to Acer. We're not in any way associated with Acer or any other computer company.

I advice you to go back to Circuit City, or find the right support at http://global.acer.com/support/service.htm

At your service,

Erwin

P.S. I removed your personal info

Feb 18, 2008

Replacement
by: John Schwartz

I purchased your 3680 about four months ago and a key has fallen off. Are you able to replace this key? Where do I send the computer if it is possible. By the way I purchased the product at Circuit City.

John Schwartz

Aug 18, 2007

When others downgrade their service...
by: Erwin

When others downgrade their service, what used to be standard becomes exceptional. But being without a computer can be very annoying (especially if you have an online business!) so I'm happy for you that it's been taken care of quickly. Thanks for sharing!