Acer Computer

My Acer laptop computer simply died one day, and I couldn't even turn it on!

I expected the usual hassle that one gets calling a computer company ... long waits and customer service representatives who do not speak intelligible English ... but Acer computer suprised me by being promptly available and having knowledgeable customer service representatives to quickly help me send in my computer for warranty repair.

I'm not sure how the whole repair process will go, but I was very pleasantly suprised by their helpful and prompt customer service staff!

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Acer Computer

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Jul 22, 2010

Acer Monitor Repair
by: Anonymous

This company should be boycotted by everyone. Only then will they start to see how little it would cost to invest in Customer Service. I just spent 36days repairing a monitor which now they finally said, we'll give you another one- Basically what I asked for in the beginning. They kept sending it out via Fedex when I work 2min. down the street from the Repair Depot so that just prolonged each event. I'd get it back only to find they broke the bezel. Whoever packed it thought I wouldn't mind the plastic trim ripped apart with a screwdriver and a portion of the screen broken! I finally had it and bought a new monitor and asked Acer to just keep the monitor there and refund me for my new one. They said too bad, you can keep this as a backup. I plan on delivering it via the front windows of HQ very soon.

May 21, 2010

Acer are the worst
by: Anonymous

My uncle bought a brand new Acer Aspire laptop from a store a couple of months back, he has never been able to use it for long, ever since new it has been going back and forth from Acer, it has problems with the display, visual artifacts, spikes and squares appearing all over the place on the screen, he complained about it to the store the first day he used it, the store wouldn't help so he rang Acer, and they told him to download a video driver, that this is a simple fix, it did nothing, they told him to do it again, then they told him to reset it to factory settings, which had already been done in the store, as it was a diplay model. Then he had to ship it to them overseas, it came back and apparently a part in the screen had been replaced and they found other software/driver faults as well which they apparently fixed, it took several weeks, but it made no difference it still has the same fault, he sent it back again for several weeks, and it came back with no faults found, but it still has the same fault, he took pictures of the fault occuring on the screen and loaded them onto the computer for the technician at Acer to view, he told them that they were there, they said they would look at them, but didn't, the laptop came back with no faults found again, and they had scratched it over the top of the lid very badly, it is a long deep scratch, like it was done with a screw-driver, it is almost cut right through the plastic. They must have done it because it was beneath the protective plastic they had applied for shipping. Of course he rang them immediately and complained, he also tried the store he bought it from again, but they were rude and unhelpful, nobody believed him because Acer said it was fine. When he threatened to legal action, the store said they wanted to send it to their technician first, they said it would probably be a month or so, he said he would try Acer again, Acer told him if he sent it to the store's tech it would no longer be covered under there warranty, they told him to send it back, he told them to look at the pictures he took of the fault, and to fix the scratch, they said they would, but didn't, he rang again, and they said he never mentioned a scratch, although he also left a note with the laptop, they told him to send it back, this is the same day it arrived back from overseas, and there manager would look at it. Why don't they just replace it? If the store and Acer think there is nothing wrong with it just give the man another one, and save all this trouble for everyone, or give his money back. The DSE store just keeps saying it probably has a virus, which is extremely unlikely considering it has been restored constantly since new has always had updated norton virus program on it. Now he hates the thing, and all the trouble it has brought, warranties count for very little these days, and after sales service is a joke.

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May 21, 2010
Rating

Submitted by: Anonymous

Title

Comment
My uncle bought a brand new Acer Aspire laptop from a store a couple of months back, he has never been able to use it for long, ever since new it has been going back and forth from Acer, it has problems with the display, visual artifacts, spikes and squares appearing all over the place on the screen, he complained about it to the store the first day he used it, the store wouldn't help so he rang Acer, and they told him to download a video driver, that this is a simple fix, it did nothing, they told him to do it again, then they told him to reset it to factory settings, which had already been done in the store, as it was a diplay model. Then he had to ship it to them overseas, it came back and apparently a part in the screen had been replaced and they found other software/driver faults as well which they apparently fixed, it took several weeks, but it made no difference it still has the same fault, he sent it back again for several weeks, and it came back with no faults found, but it still has the same fault, he took pictures of the fault occuring on the screen and loaded them onto the computer for the technician at Acer to view, he told them that they were there, they said they would look at them, but didn't, the laptop came back with no faults found again, and they had scratched it over the top of the lid very badly, it is a long deep scratch, like it was done with a screw-driver, it is almost cut right through the plastic. They must have done it because it was beneath the protective plastic they had applied for shipping. Of course he rang them immediately and complained, he also tried the store he bought it from again, but they were rude and unhelpful, nobody believed him because Acer said it was fine. When he threatened to legal action, the store said they wanted to send it to their technician first, they said it would probably be a month or so, he said he would try Acer again, Acer told him if he sent it to the store's tech it would no longer be covered under there warranty, they told him to send it back, he told them to look at the pictures he took of the fault, and to fix the scratch, they said they would, but didn't, he rang again, and they said he never mentioned a scratch, although he also left a note with the laptop, they told him to send it back, this is the same day it arrived back from overseas, and there manager would look at it. Why don't they just replace it? If the store and Acer think there is nothing wrong with it just give the man another one, and save all this trouble for everyone, or give his money back. The DSE store just keeps saying it probably has a virus, which is extremely unlikely considering it has been restored constantly since new has always had updated norton virus program on it. Now he hates the thing, and all the trouble it has brought, warranties count for very little these days, and after sales service is a joke.

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Apr 11, 2010

Not a Happy Camper
by: Sandra Kerbow

I purchased my Aceer in Dubai and called the Acer Store in the US to get an extended warrenty. They were so nice and helpful and charged me including tax US$215. They assured me I could use the warrenty in the US when I came home. Well guess what! I called and they infomed me I did not have a warrenty. Thank goodness I kept the email confirmation and my AM X bill to proof payment. After about 20 phone calls I found someone who admitted I had the warrenty but said it was not valid. I told them I thought that was not right but Who AM I. They would not honor the warrenty but finally returned my money. I did not want the money, I wanted the warrenty. I will never buy an Acer anything again. A very dissatified not very important to Acer person.....

Jan 13, 2010

Ditto, Ditto, Ditto!!!
by: Helen T

I purchased an Acer Aspire Desktop at the end of September 2008. Guess what !!! It died on New Years Eve 2009. It has been in the repair shop now for 2.5 weeks awaiting an answer from numerous emails sent to Acer. I have also been on the phone to the Acer, only to be given the runaround, and one of the "helpers" suggested that I contact the Acer website. HELLO ...... As I explained to the guy, the tower was in for repair, how was I supposed to use the computer???? Maybe he knows something that I dont!!!

After all, how difficult is in to reply to an email asking about the price and availability of a motherboard????

In my opinion, Acer stink.

Dec 27, 2009

Acer computers & Service
by: mary

helpful ??????????????????? & Prompt?????????????????????? Now that does not sound like Acer. Their moto is Sell it & Forget it.

Dec 27, 2009

Disgusted
by: VERY UNHAPPY WITH ACER

I HAVE NEVER BEEN SO DISGUSTED WITH A NETBOOK IN MY LIFE. I BOUGHT MY DAUGHTER AN ACER NETBOOK FOR CHRISTMAS. I WAS INFORMED THAT IT HAD 2 GIGS OF RAM ...IT DOES NOT. I WAS TOLD IT HAD A FREE WINDOWS 7 UPDATE...IT DOES NOT.
WHEN I ASKED ACER SUPPORT ABOUT ALL THE LIES THEY SAID IT COMES AS IS. HAD I ONLY BUT KNOWN ABOUT ALL THEIR FALSE ADVERTISEMENT I WOULD NEVER HAVE BOUGHT ONE AND OF COURSE IT IS NOT RETURNABLE BECAUSE IT IS AN ELECTROBNIC SO I AM STUCK WITH A POS THAT DOES NOTHING FOR MY DAUGHTER AND COLLEGE

Dec 27, 2009

Acer got all this planned out
by: Sum1Uknow

Bought an Acer Aspire, it died after warranty. So I called the Manufacturer to get it fixed. And guess what? They can't have it repaired for the warranty has expired. So i said, 'I dont care if I have to pay, just get it fixed'. Instead, they've pushed me into one of the local repair shop. Now I know that acer doesn't care much to their customers. I dont want to buy any Acer product again. Though they have great designs for affordable prices, underneath it all, it is going to fail specially right after the warranty expires (this has happened in alot of cases, and Acer has the most returned items compared to rival products). The service was very poor, the product fails (very unreliable), and they all have excuses after ripping your money out of you. I should have bought the HP laptop.

Dec 07, 2009

acer desktop
by: Mary

I had an acer desk top "fry" on me. Only 2 years old and I was told since the warranty is over I should purchase "talk time" to the tune of close TO $200.00 in order for technical support to speak to me about the problem. IT IS UTTERLY UNACCEPTABLE for this garbage.

Nov 12, 2009

Worse Service Ever
by: Sandra Edgar

My Acer crashed under warranty and while the repair time was long it was repaired. Now it has crashed again nd needs yer another new mother board and the automated service informed me that it is out of warranty and hung up on me. Needless to say this will be the last Acer i ever buy!

Oct 05, 2009

Acer does not care
by: Toni

I purchased an Acer laptop with over heated around the top, and longer booted up. I sent the computer back for repairs to only be told I would need to $199.00 for repair. I am a 48 year old woman. They said the screws had been taken and a wire cut, therefore the repair was no longer under warrenty. They accused me of doing this and refuse to fix the laptop that happened to be less than a year old. I took the call all the way to corporate with no one willing to help me. They all sound like broken records repeating the same thing. I was told by UPS store worker they ship at least 15 compouter back a week...wow! Acer did not want to honor the warrenty and now I'm out of my hard earn money and no laptop.

Jul 29, 2009

bad customer service
by: martin

i bought the acer aspire one, 2 months later my password wouldent work, its a 3 letter password, so i didint 4 get it or miss spell it,i called acer customer suport, that sent me 2 another department, that said it was a software problem and i would have 2 pay with a credit card 4 a service teck 2 walk me throught the steps, i asked about my 1 yr warrenty, thay said that warrenty only covered hardware not software,i said no, i googled my problem, and i left my sd card in the slot, and that caused my problems, i will never buy an acer product again, my last laptop was hp, there customer suport was awsome,

Jun 11, 2009

I wish I'd bought the HP
by: Maggie

I just got an Acer Aspire X1700 desktop. I installed it yesterday. I had problems with it immediately, got frustrated and just quit for the night. Today, I found it cannot connect to the internet. Customer service was extremely disappointing. I had a really hard time understanding the gentleman I got on the phone -- heavy accent, talked fast and lots of static on the line. He seemed to get angry with me because I had to ask him to repeat himself frequently. Apparently, a driver or something is missing. I talked to another customer service rep who was more easily understood, but no more helpful. Both advised me to just go to an Acer website, download something to a zip drive and install on my BRAND NEW computer. "Happens all the time; very simple to fix." Uh huh. I happen to think several surgical procedures are simple. Doubt they'd feel the same.

I don't even pretend to know a whole lot about computers, but this is the 4th desktop I've had, first Acer after 2 Compaq and 2 HP. Unfortuneately, I waited 4 days too long to install after purchase. It's been more than 2 weeks, or the whole mess would just go back to Best Buy and I would get the HP.

I'll never go near an Acer product again, largely because of the poor customer service experience I've had.

May 31, 2009

My experience was wonderful
by: Lucia

I bought a very inexpensive Acer laptop for my mother to use Skype and e-mail. Just after the warranty expired it quit working. I e-mailed Acer (without much hope) and received a phone call from a representative. He authorized the repair, the motherboard was replaced and the computer is working. The whole experience was a surprise and I am recommending everybody to buy Acer products if they are thinking about a PC (I'm a very happy Mac user), since I had to deal with other companies before and their service was very poor.

May 07, 2009

Acer--customer service?????
by: Anonymous

I tried to get my battery replaced, because it will not hold a charge. It is still under warranty. I called the number and was so HARD to understand them!!! The customer service is located in India.

They wanted me to give them my credit card number and would ship me the new battery. I, in turn, would send the defective one back--WHAT IS WRONG WITH THIS??? Never--ever give someone your number to hold!!!!!!

The other way was to send the battery in to them. NO WAY...I am not leaving a big opening in my computer.

SOULTION: Turn matter over to the state attorney's office. This is a legal matter!!!!

Feb 18, 2009

Keys
by: Anonymous

For some reason my keys seem to pop off for no reason at all! now i have a total of 3 keys missing in less than a week and one is starting to fall off.

I am only a teenager and my last laptop broke so this is my second laptop and i am not allowed a new one because i went with the new Acer which was really expensive but i have used desktops and other peoples laptops and they tend to hit the keyboard much harder than I do but they don't have any of their keys missing!

Feb 20, 2008

To John...
by: Erwin

John,

Your comment here at CustomerServicePoint.com doesn't go to Acer. We're not in any way associated with Acer or any other computer company.

I advice you to go back to Circuit City, or find the right support at http://global.acer.com/support/service.htm

At your service,

Erwin

P.S. I removed your personal info

Feb 18, 2008

Replacement
by: John Schwartz

I purchased your 3680 about four months ago and a key has fallen off. Are you able to replace this key? Where do I send the computer if it is possible. By the way I purchased the product at Circuit City.

John Schwartz

Aug 18, 2007

When others downgrade their service...
by: Erwin

When others downgrade their service, what used to be standard becomes exceptional. But being without a computer can be very annoying (especially if you have an online business!) so I'm happy for you that it's been taken care of quickly. Thanks for sharing!