January 06, 2005
Superb customer service is key to make loyal advocates out of your customers.
In this issue:
1. Service is Helping Others...
2. CustomerServicePoint.com Info
Service is Helping Others...
Only one message today... but it's an important one!Service is helping others. I say this because most customer service folks have one trait in common.
They like to help others out.
It's a good trait. And in these days a very valuable trait. Or so I hope.
Asia is struck by a terrible disaster. I think no-one is indifferent by this. I know I'm not. My friend Alf Pedersen (of Database design resource) has decided to donate his January site earnings. What a wonderful gesture!
I also wanted to do something, so I donated my december earnings to the bank account which is opened in the Netherlands for this: 555!
If you live in the Netherlands: Make a donation on account 555, if you haven't already.
If you don't, and you want to make a donation to the International Red Cross Organization, I have put a donation box on my home page (www.customerservicepoint.com) from where you can easily make donations.
I know you will...
Because customer service folks like to help people out.
Don't let me down. But most importantly...
Don't let the Tsunami Disaster victims down!
Thanks for your attention, and your generosity!
At your service,
Erwin.
CustomerServicePoint.com Info
IT Toolbox WeblogIf you haven't already, check out my blog at the IT Toolbox Web Design Strategies: Taking the Customer's Point of View.
Recommended Sites
http://www.escapethecorporation.com
My friend Frank Welzig has written a great course to help others "escape the corporation". It has given me great insights... It's worth checking out if you want to find out what to do with the rest of your life.
http://www.softwareprojects.org
http://www.databasedesign-resource.com
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Customer Servings is the e-zine for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.
Customer Servings is for you!
If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please e-mail me at customer_servings@customerservicepoint.com.
I welcome your remarks!
(C) 2004, Erwin Steneker
Your are free to use the articles in Customer Servings, if you attach the following bio (including the link): Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/