August 22, 2005
August 22nd, 2005
Superb customer service is key to make loyal advocates out of your customers.
In this issue:
1. The Customer is Always Right, Right?
2. Proud to Attend Internet Marketing University
3. CustomerServicePoint.com Info
The Customer Is Always Right, Right?
UNKNOWN
This age old adage is heralded by thousands of customer service reps and business owners alike, and for good reason: customers ultimately pay the bills and pay the salaries. Without customers, there IS no business!
So when I came across a site called 'customerssuck.com', I came to think: "Oh, here we go again! Yet another sales or customer service person who thinks he or she can be picky about their customers!" But I think most of us have had at least one experience that made us question this. So is the customer always right?
First of all, I want you to read the story about the 'Vinegar Boy', by this guy Aaron. Read it, read all of it. It's quite a fun story to read, if it wasn't so sad. Read it, because it is a great story to illustrate why the customer is always right.
Huh?
If you have read the story, you may call out: "But THAT isn't right! The story is the complete opposite! You DO have customers that are obnoxious, rude, morons, liars, and thieves!" But I put to you that this isn't the case.
Read why the customer is always right...
Proud to attend Internet Marketing University
I wanted to share with you the story about this school I'm attending. For the last few years I'm learning (and bring into practice) about Internet Marketing, and building a succesful web business.And I thought, maybe you would be interested in this.
CustomerServicePoint.com Info
I want to hear from you! If you have a horror story to share about your customers from HELL, or another customer service story you'd like to share with the readers of customer servings, contact me. Maybe you'll see your own article and name published in this e-zine!
Customerservicepoint Weblog
Keep track of the weblog at http://customerservicepoint.blogspot.com and you are informed of changes to the site as soon as they are made.
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Customer Servings is the e-zine for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.
Customer Servings is for you!
If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact me.
I welcome your remarks!
(C) 2005, Marjan Steneker
You are free to use original articles in Customer Servings, if you attach the following bio (including the link): Marjan Steneker is webmaster of the website on good customer service http://www.customerservicepoint.com/