November 01, 2007
Superb customer service is key to make loyal advocates out of your customers.
In this issue:
1. A Must-See Inspirational Video
2. Ask the Experts!
4. CustomerServicePoint.com Info
A Must-see Inspirational Video
Just this week I came across this inspirational video, that I just had to share with you.
And I hope you'll share it with your colleagues! Just forward this newsletter, or copy/paste this URL in an e-mail:
http://www.customerservicepoint.com/stos
The story illustrates that great customer service doesn't just come from the top, with a grand master plan on how to provide it. Truly great customer service also resides in the little things.
Little things done by the people at the end of the "food chain" can transform a business. And a bagger in a super market is at the end of the chain, don't you think?
So what can a bagger do that has such an impact?
For that, you'll just have to see the video... The Simple Truth Of Service
Ask The Experts!
A new interactive addition to the site. If you have burning customer service issue, or other questions on the subject, you can drop us a line.We are willing to take your questions and give our point of view on it. This isn't Customer Service Point for nothing... a point to ask your questions, a point of view we'll share with you!
The idea here is - Ask one, or Answer one!
This way, you save yourself and others the trouble of asking the same customer service question, or become our co-expert on this subject by rating and submitting comments. We appreciate all help here.
So without further ado: Ask The Experts!
CustomerServicePoint.com Info
Share your customer service stories, good or bad. We are all customers, right? So if you have been wronged or wowed, either way: we want to hear about it!Not just for customers! if you have a story to share about a customer that has touched you, or you've run into the proverbial "Customer from Hell", get it off your chest...
Share your Good Customer Service Stories
--OR--
Share your Bad Customer Service Stories
Special Request:
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Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.
Customer Servings is for you! If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact us. We welcome your remarks!
(C) 2007, Erwin & Marjan Steneker You may use original articles in Customer Servings, if you attach the following bio (including the link): Erwin & Marjan Steneker are passionate about good customer service, check out their website at http://www.customerservicepoint.com/