August 19, 2004
August 2004
Hello!
Superb customer service is key to make loyal advocates out of your customers.
Customer Servings focusses on value-adding customer service articles, a Customer Service e-zine delivered free to your mailbox every month!
In this issue:
1. Article: Launching the Member Info Point
2. E-mail e-book
3. Customer Service Point.com info
Launching the Member Info Point
I've been wanting to put up a secured place for the Customer Servings community, to be able to share information and goodies with you.For this, I'm now launching the Member Info Point, a little spot on the site created especially for you, as subscriber to the Customer Servings e-zine.
As my father-in-law always says: "Give trust, and you'll get it double in return!"
Well, you have trusted me with your e-mail address. I care about your privacy, so let me assure you once more: I will not share the address you trusted me with to anyone.
So now it's my turn to double your trust in return! :-)
Important request
This page is made especially for subscribers to the
Customer Servings e-zine. Please, do not
share the URL (page address). Remember that
subscribing to Customer Servings is free and
easy... Thank you for your cooperation.
Member Info Point can be found at
Link removed -- only for subscribers
E-mail e-book
I really wanted to celebrate the launch of the member page with a special "Thank you". On Member Info Point you'll find a Download Area, where you can download an e-book with information on how you can manage your mailbox more efficiently with Outlook(tm) 2003.Easy E-mail Handling
with Outlook 2003
In business, answering your e-mail
promptly is highly important. If the volume
of e-mail is large, you'll probably need special software
(such as help desk software) to manage it.
If you are a small business, e-mail volume
is likely to be much smaller. In that case,
good use of your e-mail client may work well.
In this e-book I have written down step-by-step procedures of handling your incoming (support or personal) mail with Outlook(tm) 2003.
Go to the Member Info Point, where you can download the book, and the Acrobat Reader if needed. Enjoy!
CustomerServicePoint.com Info
Site SurveyI'm doing a small 3-question site survey, to investigate how to improve Customer Service Point. You're invited to share your remarks and opinion on
http://www.customerservicepoint.com/site-survey.html.
I promise, it won't take much time. I'll share the results in Customer Servings. Thank you!
Recommended Site
The e-book you can download is the product
of the encouragement of Alf Pedersen, aka. DatabaseDesigner.
Alf has 30 years of experience in the database design area, and is sharing his knowledge through his website, with a great focus on quality. Subscribe to Database Design News, to stay informed and gain access to the his download area.
http://www.databasedesign-resource.com
A special request from me to you...
If you like the Customer Servings newsletter,
I would really appreciate it if you lead your
friends and colleagues to www.customerservicepoint.com.
_____________
Customer Servings is the monthly e-zine for www.customerservicepoint.com, your resource on improving customer service.
Customer Servings is for you!
If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please e-mail me through the Member Info Point.
I welcome your remarks!
(C) 2004, Erwin Steneker