October 22, 2006
October 22nd, 2006
Superb customer service is key to make loyal advocates out of your customers.
In this issue:
1. Customer Service Videos, playing in a theater near you!
2. Random Thoughts. Our blog, revisited
3. CustomerServicePoint.com Info
Customer Service Videos, playing in a theater near you!
By Erwin Steneker.
JEFF BEZOS
In the 'good old days', disgruntled customers could just let themselves hear on the phone, or raising their voices in the store, or just tell some of their friends.
The Internet is changing all that. Recent years have shown loads of examples of customer service, both good and bad, all published in written journals on the Net. Available for all to read (if it was found surfing or searching that is).
But the Net has moved on... this year, video has really taken off. And has made its way into the world of customer service testimonials.
This can have a big impact on what we do. A video of one example of bad service can have a much bigger impact on (potential) customers than a written journal.
It's just the nature of the beast! One picture can say more than a 1000 words. And moving pictures...
On the "Video's!" section we will regularly share examples of customer service videos. The best and the worst of customer service testimonials. And a bit of comic relief from time to time. Promise.
Check out the first video here:
How Best Buy's Customer Service bores Customers out the door...
Random Thoughts. Our blog, revisited
After doing some soul searching, we came to the conclusion that no serious website can be without a journal, where thoughts and news can be shared to the visitors.Plus we give you an opportunity to voice your opinion on whatever sense or nonsense we spread.
Hope to see you around!
Random Thoughts - Customer Service Point Blog
Recent entries:
oktober 21, 2006 21:33 What does this survey say?
oktober 18, 2006 11:28 Online service: often hard to find!
CustomerServicePoint.com Info
We're willing to answer your questions!Just go to our Contact page and shoot! We want to hear from you.
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Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.
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We welcome your remarks!
(C) 2006, Erwin & Marjan Steneker
You are free to use original articles in Customer Servings, if you attach the following bio (including the link): Erwin & Marjan Steneker are passionate about good customer service, check out their website at http://www.customerservicepoint.com/