October 01, 2006
October 1st, 2006
Hello!
Every day of every year we're grateful for people like you, who do their best
to go "the extra mile" to really help customers reaching out to you.
After a long day working with nice, and sometimes not-so-nice customer,
you take the time to search the Internet to learn how to improve your
customer service performance. We applaud you for that! Every day of
every week...
This week is
customer service appreciation week. The time that we recognize even
more
the importance of customers for a business (duh!), the need for great
customer service to keep customers happy and returning, and the hard
working people (you!) who make sure of that.
Great
to have you with us!
In this recent article "Get
ready for Customer Service Week!" we talked about what both employers
and employees
can do to celebrate it. If you haven't really prepared for customer
service week, don't think it's too late... you can show your
appreciation for your customers and fellow customer service reps with
little things, as we pointed out in the article.
But
you don't have to wait for someone
else to show some appreciation...
A
little while back we teamed up with a company called TradePub to give
you fr.ee access to customer service related print magazines and
whitepapers. Customer Service Appreciation Week seemed like a perfect
time to put this in front of you. Why
not treat yourself?
Here are some offerings:
Customer Inter@ction Solutions
is the original and most authoritative source on inbound, outbound, and
customer service management. Your subscription to Customer Inter@ction Solutions will ensure that you're always tapped into the most reliable, actionable source of information in the CRM/contact center/teleservices space.
Geographic Eligibility: USA (Print and Digital version), International (Digital version only).
Qualify for Subscription
CRM
magazine is a
business solution publication responsible for moving the enterprise
toward a customer-focused approach.Written for senior business and IT management, CRM magazine's goal is to foster and promote an understanding of Customer Relationship Management (CRM) and the associated business and technological strategies. CRM magazine aims to assist senior managers to identify how to maintain and gain profitable customers, generate loyalty and reduce business costs.
Geographic
Eligibility: USA
Qualify
for subscription
This
whitepaper “Best Practices in Multi-Channel Customer
Service” addresses the fundamental disconnect between what
channels we want customers to use, and the channel that actually
satisfies their need; and provides best practices to help you achieve
the highest quality, lowest cost customer support experience possible.
Best
practices in customer service has typically been defined as getting the
customer an accurate and satisfying answer as quickly as possible, at
the lowest possible cost for your organization. The theory goes
something like this: Customers seeking service should begin with
inexpensive communication channels (i.e. Web self service and email)
and only elevate to the more expensive channels (i.e. live chat and the
call center) when the first route doesn't solve their problem. But
customers just don't follow this pattern.
Geographic Eligibility:
USA, Canada and United Kingdom
Request
your fr.ee whitepaper
There's plenty more to choose from at http://customerservicepoint.tradepub.com. If you're not from the U.S. or Canada, please check the International Eligibilty page. I hope there's something there for you too! :-)
It's safe!
TradePub is a reputable company. They won't ask you for a credit card; there's no future cancellation that needs to be remembered. All you give in exchange for the print subscription is some information about you (and it's not anything really personal, either).
(You might be wondering, how can these magazines be fr.ee? The answer is: advertising. As a new subscriber, you will be asked to fill out a short questionnaire in order to qualify (you are required to work in some aspect of the industry the magazine discusses). Publishers use these demographics to charge a higher premium for their ads. That, in a nutshell, is the process that allows these magazines to stay "fr.ee," and it's why you will never pay a dime to receive them.)
We can't promise you that you will qualify. As you can see there is a geographic eligibility. Sometimes TradePub has to reject a subscription request as per their acception rules. Please don't take it personal.
If you don't qualify, don't forget to check the Member Info Point for other goodies!
Anyway, we wish you a great Customer Service Appreciation Week.
Thank you for your continuous support of Customer Service Point!
We really appreciate it! :-D
At your service,
Erwin & Marjan
Erwin & Marjan Steneker
www.customerservicepoint.com
_____________
Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.
Customer Servings is for you!
If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact me.
We welcome your remarks!
(C) 2006, Erwin & Marjan Steneker
You are free to use original articles in Customer Servings, if you attach the following bio (including the link): Erwin & Marjan Steneker are passionate about good customer service, check out their website at http://www.customerservicepoint.com/