Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. Are you Game? An Introduction to Customer Service Games
2. Review: Sky Blue Support
3. My friend Alf's book, new and improved
4. CustomerServicePoint.com Info

Are you Game? An Introduction to Customer Service Games

Customer service games help their players deal with public in a better way and help maintain a positive attitude in their job. They offer an interesting way of acquiring and applying knowledge and are very helpful in motivating and sparking enthusiasm among the employee.

With use of techniques like debate, brainstorming and role-playing etc. you learn interactively to create rapport with the customer.

What can be learnt from customer service games?

By playing customer care games the customer service reps learn how to communicate with customers on a telephone, face to face, through a letter or an email more effectively.

These games help agents to learn how to use powerful words to convey their meanings, as well as sharpen your problem understanding and solution abilities.

Continued... Examples of customer service games

Review: Sky Blue Support

I've checked it out for you!

Read the review

My friend Alf's book new and improved

His e-book "Create your own e-book" has helped us a lot with the creation of the fr/ee e-books you can download from the Member Info Point. It cost me nothing to create these e-books (Alf tells exactly how to do it), which makes it so much easier to give them away! And while we don't sell e-books (yet!) I know exactly what to do to make that happen. His e-book was very helpful, maybe it is for you too!

Create Your Own E-book by Alf Pedersen.

CustomerServicePoint.com Info

Whenever we find something of interest (and time permits!) we make it available to you on our blog. Please don't be shy, and leave a comment... it doesn't matter if you agree or disagree!

Recent entries:

Februari 16, 2007 23:36 - A solid non-brick wall. Hiding behind policies.

Februari 15, 2007 16:57 - Little annoyances

Februari 11, 2007 18:43 - Are your customers THIS grateful? (Do check out the videos!)
Note: just noticed that the blog moved on... the story about the gift is now here: http://blog.sitesell.com/sitesell/2007/02/this_tortoise_m.html

Support system in place!

Until now we handled our incoming requests as it flowed into our mailbox. But the flow has become too big. Messages started to fall between the cracks... :-(

Time to put a real support system in place. Now we can track your messages properly. And even better, you can track progress as well! Access to the support form is now in place of the contact form on the contact information page.

Fighting for customer service appreciation... Why we spread the word

Customer service is very gratifying and rewarding, but sometimes utterly frustrating. We believe in the value of customer service, but the word needs to be spread... Here's the story about us, why we do it, and how we do it.

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Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact us.

We welcome your remarks!

(C) 2007, Erwin & Marjan Steneker