September 24th, 2006

Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. Don't touch that phone... our first ever podcast!
2. Headset Buying Guide, new in Member Info Point
3. CustomerServicePoint.com Info

Our first ever podcast!

We had this long time desire to go multimedia. Today's the day. I've recorded a column, in this day and age called a "podcast".

According to Wikipedia, Podcasting is "the method of distributing multimedia files, such as audio or video programs, over the Internet using syndication feeds, for playback on mobile devices and personal computers. The term, coined in 2004, is a portmanteau of iPod and broadcasting."

Ok, you can forget that.

All you have to remember is that you can listen to it here (and for those who can't stand my voice 'talents', don't worry! You can read a transcript there too):

Don't Touch that Phone -- Core values of Customer Service

Note: at the end of the article, you can share your opinion on this subject. Have additional questions? Think I've lost it? Make your point here at Customer Service Point!

Headset Buying Guide in the Member Info Point

Being able to do it in comfort and perhaps a little style is of the utmost importance, if we are to do a good job.

But when making a choice for a good headset, there are so much factors to consider: in the ear or over the head? Corded or wireless? Roaming distance? Security? Comfort? Price? Quality?

For this reason I wrote this headset buying guide. To educate you a little on the different aspects of the tool, what the pro’s and con’s are for each aspect, and which products have this particular function.

Hopefully it helps you in making the right decision for the right headset.

You can find it in the Member Info Point!

CustomerServicePoint.com Info

We're so grateful that you are here. Customer Servings and Customer Service Point wouldn't be what it is today without your contiuous support!

So from the bottom of our hearts: Thank you!

We're willing to answer your questions!
Just go to our Contact page and shoot! We want to hear from you.

Special Request:
If you like Customer Servings, and know somebody that would benefit from the articles I write, why not click the "Forward" button and send it to that person?

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Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact me.

We welcome your remarks!

(C) 2006, Erwin & Marjan Steneker