Customer Servings is going in its 5th year. High time for a newsletter make-over! Our goal is to make it more inviting to read, and more visually appealing... but also easier to print and share (and please do share with your co-workers!).

We’ve chosen to deliver the newsletter in Adobe Acrobat format (also known as PDF). Most computers have a reader for this format pre-installed. If you cannot open the file below, you may have to install a PDF reader first. You can get Adobe's free reader here:

http://www.adobe.com/products/acrobat/readstep2.html

This is the link for Customer Servings, Year 5, Issue #49:

http://www.customerservicepoint.com/support-files/cs49.pdf

(If your e-mail client doesn't make the link clickable, or puts it on two lines, please copy the entire link, and paste it in the address line of your browser).

Content of Customer Servings #49:

• Reducing Average Handling Time
• Questions & Answers: What to say about Customer Service dept in a Sales forecast presentation?
• 25% Discount on Call Center Summit 2009 in Orlando, FL
• Customer Service: How NOT to do it!
• Customer Servings: A New Style
• Customer Service Week: Oct 6-10, 2008
• Customer Service Point Info
• Service Sellers Masters Course Updated

http://www.customerservicepoint.com/support-files/cs49.pdf

(If your e-mail client doesn't make the link clickable, or puts it on two lines, please copy the entire link, and paste it in the address line of your browser).

Thank you for your continued support! I hope you'll enjoy this issue of Customer Servings.

At your service,

Erwin Steneker. www.customerservicepoint.com