April 19th, 2006

Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. The Co-Worker's Blues
2. What's your Single Biggest Issue?
3. FR>EE Magazine of the Month: Target Marketing magazine
4. CustomerServicePoint.com Info

The Co-Worker's Blues

One of the hardest things to do when working in a call center is learning how to deal with all of the different personalities that you come into contact with on a daily basis. It is already hard enough to deal with all of the characters that connect to you through your phone line at work, and to top it off you have to work with hundreds of other people who may not see life through the same colored lenses that you do.

This fact has proven to ruin the work life of many people who work in call centers, either because they get fired, or quit because they are simply fed up.

Although customer service work is a real legitimate job, it can certainly seem like high school all over again sometimes! I have experienced the frustrations of sitting next to a co-worker who constantly talked about religion no matter what others around them thought, or someone who literally picked his nose and ate what came out all the time throughout the day.

The person who sits in the lunchroom and has a negative comment to say about everyone’s food is not making a lot of friends.

Read the entire article...

What's YOUR Single Biggest Issue?

I've been in customer service for over 13 years, so I know a little about both the fun of service and the problem areas.

But my issues are not necessarily your issues!

I can't see inside your head... but we really, really want to know what is keeping your from a perfect customer service performance. Please answer my biggest single question, so we can start making our site your site!

(As a side note: there are just 2 simple questions here, and neither asks your name or e-mail address)

What is YOUR single biggest issue?

Fr>ee magazine of the Month

Target Marketing covers all direct response media, including direct mail, telemarketing, space advertising, the Web and direct response TV. Readers get insight into such subjects as using databases and lists effectively, acquiring new customers, upselling and cross-selling existing customers, fulfillment strategies and more.

Unfortunately, this offer is only available to US professionals. (Not from the US? Check out this list of publications that may be available to you)

Qualify for a fr>ee year subscription to Target Marketing Magazine.

CustomerServicePoint.com Info

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Customer Servings is the newsletter for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please contact me.

We welcome your remarks!

(C) 2006, Erwin & Marjan Steneker