May 12th, 2005

Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. What to do when you've blown it -- and more
2. CustomerServicePoint.com Info

What to do when you've blown it -- and more

I added 3 articles last week, and here's the 2nd batch of the promised articles...

It’s Customer "Service" Stupid: Delivering Customer Service Training That Sticks by Julio Quintana
Teaching customer service should be easy. After all, it is common sense to treat customers as we would want to be treated.

What To Do When You've Blown It by Lisa Packer
It’s bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer.

Courting Customers - From First Date to Marriage by Bryan Brandenburg
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

All can be found in the Article Vault.

Have a good read!

CustomerServicePoint.com Info

In the mean time, if you have any remarks or requests, just e-mail me at marjan@customerservicepoint.com. I'd love to hear from you!

Customerservicepoint Weblog
Keep track of the weblog at http://customerservicepoint.blogspot.com and you are informed of changes to the site as soon as they are made.

At your service,

Marjan Steneker.

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Customer Servings is the e-zine for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please e-mail me at customer_servings@customerservicepoint.com.

I welcome your remarks!

(C) 2005, Marjan Steneker