May 2005

Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. Three More Great Articles
2. CustomerServicePoint.com Info

Three More Great Articles

In the coming 4 weeks I will add 3 articles weekly.

Outsourcing: The Unspoken Costs by Sharon Drew Morgen
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed?

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms by John di Frances
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Does it help?

CRM = Customer's (don't) Really Matter by Meredith Gossland
CRM cannot do what it was designed to do, CRM is actually an oxymoron, businesses do not manage their clients relationships this way.

I hope you enjoy them as much as I did!

CustomerServicePoint.com Info

Marjan is as passionate about customer service as I am. But unlike myself, she brings much more experience as a customer.

Yes, I earn the money, and she spends it! ;-)

From now on, she will take over. Over to you Marjan!

Customerservicepoint Weblog
Keep track of the weblog at http://customerservicepoint.blogspot.com and you are informed of changes to the site as soon as they are made.

At your service,

Marjan & Erwin Steneker.

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Customer Servings is the e-zine for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please e-mail me at customer_servings@customerservicepoint.com.

I welcome your remarks!

(C) 2005, Marjan Steneker