February 2005

Hello!

Superb customer service is key to make loyal advocates out of your customers.

In this issue:

1. More Gems in the Article Vault
2. Review: Ayanova CE
3. Review: AdminiTrack
4. CustomerServicePoint.com Info

New Gems in the Article Vault

Customer Service - A lost Art? by Craig Binkley
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner.

Creative Customer Service Strategies by John Jantsch
Here are a few simple practices that you might consider adding to your customer service strategies.

Customer Service: Stop Sabotaging Your Customer Relationships by Lora J Adrianse
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes."

At Your Service: The Ten Commandments of Great Customer Service! by Susan Freidmann
Customer service is an integral part of our job and should not be seen as an extension of it.

How to Deliver Exceptional Customer Service by Chas Brothers
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is.

Over Deliver - The Key to Customer Satisfaction by Bryan Brandenburg
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.

Customer Service – the Real Estate Revolution by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales.

Making Customer Satisfaction Surveys Work by Martin Day
A Customer Satisfaction survey will help you not only identify problem areas but will also demonstrate to your customers that you care and are proactive...

Review: Ayanova CE

At first I was a little bit intimidated by the spartan looks of AyaNova, but later on I enjoyed the amount of information made available. The help desk support software worked fast and reliable. It has a great number of functions, although I did miss regular e-mail functions. However, this is greatly compensated by the other functions,most of which are very useful.

**** I give AyaNova 5 stars out of 5.

Read the entire test on Ayanova CE

Review: AdminiTrack 1.5

AdminiTrack is specifically designed for software projects issue and bug tracking, and for this specific task it does a great job while keeping operation and training costs low.

However, I feel that the system mut be expanded just a little, by enabling contact info registration in the issue database, as this would make the system also applicable in more general help desk situations. At present, it's usefullness is limited to the software project environment, especially when the project team members are in more than one geographical area. For this specific role it functions well.

Please keep an eye out for version 2.0. It is likely to lift some of the concerns I raised here. It will include a remote issue submission capability, enabling to collect issues from non-Adminitrack users.

**** I give AdminiTrack Online Help Desk Software 4 stars out of 5.

Read the entire test on AdminiTrack.

CustomerServicePoint.com Info

Customerservicepoint Weblog
I found weblogs a great tool to just broadcast some news into the ether, where writing a newsletter is more time consuming. So I also started a weblog for this site, to complement Customer Servings.

Stay connected at http://customerservicepoint.blogspot.com

I Love SBI!
Site Build It! is the complete site building, hosting and marketing solution I use for running the customerservicepoint.com site. It's been a life changer. Not only did it help me learn the ropes on online publishing, I've met so many interesting and wonderful people online. And my site is in the top 1% of sites online.

Yes... I love SBI!

For Valentines day, Sitesell has a great offer for SBI! If you have ever considered on building an online presence, or earning income on the Net, I can really recommend Site Build It! Now is the time... they have a great offer that ends on February 14th at the strike of 12.

Check out Sitesell's 'I love SBI!' $100 Valentine gift

OK, all, that's it for now... Don't forget to 'share the love' on Valentine's Day, February 14th.

At your service,

Erwin Steneker.

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Customer Servings is the e-zine for www.customerservicepoint.com, your resource on improving customer service. The newsletter is sent at irregular intervals.

Customer Servings is for you!

If you have any suggestions for subjects you would like to see in future issues, or have comments in general on Customer Servings or Customer Service Point, please e-mail me at customer_servings@customerservicepoint.com.

I welcome your remarks!

(C) 2005, Erwin Steneker